What are the responsibilities and job description for the Lead IT Support Specialist position at Virgin Galactic?

The Lead IT Support Specialist will work from our Tustin CA office 3x per week.

Your Mission

Proactive, motivated and have a genuine passion for IT and customer service
Microsoft 365 administration, installation and troubleshooting
Advanced software installation and troubleshooting
Resolve escalated software issues pertaining to Windows 10 and Engineering Software
Microsoft Active Directory Group Policy management
Assign / manage / troubleshoot NTFS file access permissions
Assign / manage / troubleshoot SharePoint access permissions
Assign / manage / troubleshoot remote access
Analyse user requests to implement innovative enterprise-wide solutions that increase efficiency and user experience
Troubleshoot and resolve Engineering software issues, network licensing, installs, patch updates and upgrades
Ensure quick response times to facilitate maximum uptime for all users and systems
Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software :

Desktop, Laptop, and Tablet Computers

Network Printers and Print Server

Telecommunication Systems – IP Phones & wireless including Apple iPhones and iPads

AD administration functions such as password resets, add / remove / change permissions on Active Directory and Email Accounts based on established workflows

Troubleshoot and escalate network issues to Infrastructure Team / IT Support Manager

Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support

Escalate unknown / unsolved issues to appropriate internal or external support resources

Maintain, track, and control related inventory

Collaborate with co-workers to share expertise, information and solve problems

Experience with Audio / Video is a plus.

Other duties as assigned by Team Lead / Manager

Preferred Skills and Experience :

Minimum 4 years of IT experience supporting company size of 500 employees.

Willingness to learn new processes and technologies.

Ability to work in a fast-paced environment.

Understands the importance of confidentiality.

Great attention to detail.

Ability to effectively use and troubleshoot MS Office 365 applications, including advanced Excel and Outlook skills.

Ability to independently analyse and solve problems.

Strong interpersonal and communication skills and the ability to interact effectively with all levels in the organization.

Ability to work with, train, and lead fellow technicians.

Experience with the following software and hardware : Active Directory, GPO Management, Exchange 365, Office 365, SharePoint Online, WAN / LAN topology, TCP / IP, Antivirus, various wireless services & equipment support

Previous experience with ticketing systems

Excellent AD / LDAP knowledge

Expert working knowledge of all Microsoft Windows and Mac OS & Office technologies.

Experience creating a high level of user satisfaction through accurate and timely follow-up & strong technical skills.

Must demonstrate superior organization and time management skills.

Zoom administrative experience preferred.

Suggestions for Education / Certifications

Microsoft or CompTIA certificates in relevant technologies

Associate degree or higher in a technology field

Employer retains the right to change or assign other duties to this position.

Physical and / or Additional Requirements

Must be able to work flexible hours outside of normal business hours.

Be part of on call rotation

Hybrid role 4 days in the office; 1 day remote.

Must be able to stand for extended periods.

Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces.

Ability to routinely lift 20-30 lbs. and occasionally lift and move 40 lbs (unassisted).

The annual U.S. base salary range for this full-time position is $64,480.00–$92,560.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit

Who We Are

Virgin Galactic is transforming humanity’s relationship with space. By making it more open and accessible, we are connecting the world to the love, wonder and awe inspired by space travel, helping to create new opportunities for the benefit of life on Earth. Whether it’s supporting cutting-edge research missions for scientists and students, or offering life-changing experiences for the adventurers among us, Virgin Galactic is THE spaceline for Earth. Such an audacious vision requires a team as driven as they are curious - one capable of redefining the boundaries of what’s possible.

Export Requirements

To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here .

EEO Statement

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

DRUG FREE WORKPLACE

Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.

Salary : $64,480 - $92,560

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