Demo

DMV Customer Service Generalist - and

Virginia Department of Human Resource Management
Roanoke, VA Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 6/11/2025

DMV Customer Service Generalist - 01219 and 01737

Job no : 5050191

Work type : Full-Time (Salaried)

Location : Roanoke (City), Virginia, Roanoke County, Virginia

Categories : Administrative Services

Title : DMV Customer Service Generalist - 01219 and 01737

State Role Title : Admin and Office Spec III

Hiring Range : $41,000 minimum

Pay Band : 3

Agency : Department of Motor Vehicles

Location : ROANOKE CSC

Agency Website : www.dmvNOW.com

Recruitment Type : General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking multiple customer service professionals to join our Roanoke Customer Service Center team. If you have experience in customer service, cash and credit card handling, problem-solving, and are eager to learn and grow in your career, we encourage you to apply.

Key Responsibilities

  • Provide information on DMV policies, procedures, and regulations.
  • Process ID issuances and various applications.
  • Administer vision, written, and in-car road tests.
  • Manage vehicle registrations, titling, tax and fee collections, and other DMV services.

Why Join Us?

We offer comprehensive training to ensure your success. Employees enjoy a competitive salary, excellent health and retirement benefits, 12 paid holidays, and accrued annual, sick, and personal leave. Deferred compensation options are also available.

About DMV

Headquartered in Richmond, Virginia, the DMV serves over 6.2 million licensed drivers and ID holders and more than 8.4 million registered vehicles. In addition to individual customers, we work with businesses, including dealerships, rental agencies, and government organizations. Our core values- Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT) -guide everything we do.

Minimum Qualifications

  • Strong verbal and written communication skills for engaging with diverse customers and stakeholders, especially in high-pressure situations.
  • Demonstrated customer service experience, including issue resolution.
  • Attention to detail for transaction accuracy.
  • Problem-solving skills in a fast-paced setting.
  • Proficiency in Microsoft Office applications (Word, Excel).
  • Ability to comprehend and apply complex DMV laws, policies, and procedures.
  • Must hold and maintain a valid driver's license with fewer than six demerit points.
  • Must be at least 21 years old and eligible for instructor certification for road tests.
  • Additional Considerations

  • Familiarity with DMV licensing, registration, and titling processes.
  • Understanding of public sector operations and regulations.
  • Experience handling customer inquiries and resolving escalated issues.
  • Administrative experience in document processing, data entry, and record maintenance.
  • Special Instructions

    You will be provided a confirmation of receipt when your application and / or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

    Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

    All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

    As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

    Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

    Contact Information

    Name : DMV Employment

    Phone : 804-367-0528

    Email : employment@dmv.virginia.gov

    In support of the Commonwealth's commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

    Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

    Advertised : 05 Mar 2025 Eastern Standard Time

    Applications close : 12 Mar 2025 Eastern Daylight Time

    Whatsapp Facebook LinkedIn Email App

    Salary : $41,000

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a DMV Customer Service Generalist - and?

    Sign up to receive alerts about other jobs on the DMV Customer Service Generalist - and career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,522 - $57,018
    Income Estimation: 
    $58,042 - $76,792
    Income Estimation: 
    $46,053 - $83,541
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $51,050 - $68,081
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Virginia Department of Human Resource Management

    Virginia Department of Human Resource Management
    Hired Organization Address Virginia, MN Full Time
    Driller- Senior Engineer Technician Job no : 5040451 Work type : Full-Time (Salaried) Location : Fairfax County, Virgini...
    Virginia Department of Human Resource Management
    Hired Organization Address Richmond, VA Full Time
    System Administrator Job no : 5040343 Work type : Full-Time (Salaried) Location : Richmond (City), Virginia Categories :...
    Virginia Department of Human Resource Management
    Hired Organization Address Richmond, VA Full Time
    Solution Architect #W2502 Job no : 5040825 Work type : Full-Time (Salaried) Location : Richmond (City), Virginia Categor...
    Virginia Department of Human Resource Management
    Hired Organization Address Richmond, VA Full Time
    Sr. Data Engineer Job no : 5040928 Work type : Full-Time (Salaried) Location : Richmond (City), Virginia Categories : In...

    Not the job you're looking for? Here are some other DMV Customer Service Generalist - and jobs in the Roanoke, VA area that may be a better fit.

    DMV Customer Service Generalist 02202

    Commonwealth of VA Careers, Pulaski, VA

    DMV Customer Service Generalist 02202

    Department of Motor Vehicles, Pulaski, VA

    AI Assistant is available now!

    Feel free to start your new journey!