What are the responsibilities and job description for the Enrollment Services Specialist position at Virginia's Community College System?
Working Title Enrollment Services Specialist Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 297W0232 Agency Germanna Community College Division Germanna Community College (Div) Work Location Spotsylvania - 177 Hiring Range $18.95-$ 22.11; state benefits do not apply Emergency/Essential Personnel No EEO Category F-Admin Supp Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule
Monday-Thursday: 8am-5:30pm
Friday:8am-12pm (virtual)
Or as scheduled (29 hours per week)
Sensitive Position No Job Description
Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking and many other activities.
Germanna Community College is seeking to hire two part-time Enrollment Support Specialists to work in the Enrollment Lab and Student Help Desk within Enrollment Services. These roles are dedicated to delivering outstanding service by guiding prospective students through their educational journey, from their initial inquiry to enrollment after applying to the college.
Each position works directly with students, with one assigned to the Fredericksburg Area Campus (FAC) and the other to the Stafford Campus. These part-time positions require a minimum of 29 hours per week. Flexibility and a willingness to work at other locations as needed are essential.
Key Responsibilities
Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An EEO/AA Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.
Germanna is a federal contractor requesting priority referrals of protected veterans for our job opportunities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Catra Godwin by phone at 540-423-9056 or by email cgodwin@germanna.edu.
If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Travel between campuses may be required
Posting Number WGE_2359P Recruitment Type General Public - G Number of Vacancies 2 Position End Date (if temporary) Job Open Date 01/30/2025 Job Close Date 02/13/2025 Open Until Filled Agency Website www.germanna.edu Contact Name Catra Godwin Email cgodwin@germanna.edu Phone Number Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/81651
Monday-Thursday: 8am-5:30pm
Friday:8am-12pm (virtual)
Or as scheduled (29 hours per week)
Sensitive Position No Job Description
Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking and many other activities.
Germanna Community College is seeking to hire two part-time Enrollment Support Specialists to work in the Enrollment Lab and Student Help Desk within Enrollment Services. These roles are dedicated to delivering outstanding service by guiding prospective students through their educational journey, from their initial inquiry to enrollment after applying to the college.
Each position works directly with students, with one assigned to the Fredericksburg Area Campus (FAC) and the other to the Stafford Campus. These part-time positions require a minimum of 29 hours per week. Flexibility and a willingness to work at other locations as needed are essential.
- position located at Fredericksburg Area Campus (FAC) in Spotsylvania County, VA
- position is located at Stafford Campus (BJFC) in Stafford, County, VA
Key Responsibilities
- Provides students with assistance in system access, admissions onboarding, registration, and financial aid guidance.
- Make referrals to Counseling, Advising, Accessibility Resources, Veteran’s Affairs, Testing, and other support services.
- Assist students with their schedules, conduct email, text, and phone outreach.
- Support students both in-person and online, responding to email requests, and processing documentations for students.
- Provide excellent customer service, timely follow-up, and ability to empathize with others in a high touch environment.
- Troubleshoot any barriers the student may have in onboarding as well as outline the onboarding process for new students.
- Provide students with assistance with inquiries about online services, access, and technology.
Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An EEO/AA Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.
Germanna is a federal contractor requesting priority referrals of protected veterans for our job opportunities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Catra Godwin by phone at 540-423-9056 or by email cgodwin@germanna.edu.
If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Previous experience in Enrollment Services, an Admissions Office, or as an Enrollment Support Specialist or in a related role.
- Proficiency in Microsoft Office and data management.
- Strong analytical skills with making informed decisions.
- Detailed-oriented and capable of maintaining confidential information.
- Excellent customer service skills with the ability to handle stressful situations.
- Experience using student information system (PeopleSoft, Banner, Navigate, etc.)
- Bilingual (Spanish) a plus, but not required.
- Knowledge of EAB Navigate and CRM systems.
- Experience working with students in a higher education setting.
- Experience with or willingness to learn artificial intelligence tools.
- Excellent problem-solving skills and an ability to connect with a diverse student and community population.
Travel between campuses may be required
Posting Number WGE_2359P Recruitment Type General Public - G Number of Vacancies 2 Position End Date (if temporary) Job Open Date 01/30/2025 Job Close Date 02/13/2025 Open Until Filled Agency Website www.germanna.edu Contact Name Catra Godwin Email cgodwin@germanna.edu Phone Number Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/81651
Salary : $19 - $22
