What are the responsibilities and job description for the Tier 3 MSP Engineer for a Managed Service Provider in the US (Home Based Full Time) position at Virtual Coworker?
•Provide advanced systems administration across diverse environments.
•Configure, manage, and troubleshoot firewalls and network infrastructures.
•Oversee Active Directory operations, user management, and group policies.
•Administer and manage Microsoft 365 applications and environments.
•Collaborate with a dedicated team to address complex client needs, ensuring reliability and security.
•Continuously enhance processes for efficiency and deliver proven results.
•Stay proactive against potential threats and issues, ensuring client systems are fortified.
•Mentor Tier 1 & 2 engineers.
•Handle escalations from Tier 1 & 2 engineers.
•Develop and manage project plans to ensure projects are delivered on time, on budget, and meet client expectations.
