What are the responsibilities and job description for the PHX - Floor Attendant position at Virtual Employee?
About the job PHX - Floor Attendant
Summary
The Admirals Club Floor Attendant is responsible for cleaning and maintaining the dining and / or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.
Essential Functions
- Ensures all food and beverages are arranged to established service standards
- Sets up, stocks, cleans and maintains food and beverage offerings
- Maintains all coffee and beverage services
- Maintains standards of service and guest experience
- Serves and responds to the food and beverage needs of guests
- Uses tray for all guest service
- Maintains in-depth knowledge of products on hand
- Clears, cleans and sanitizes tables, seats, dining area and buffet area
- Maintains food temperature
- Assists with basic food preparation (e.g. warming up soup, operating panini press)
- Provides comprehensive floor presence
- Follows all established rules and sequence of service and dining etiquette standards
- Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
Minimum Qualifications, Knowledge, Skills, and Work Environment
