What are the responsibilities and job description for the Customer Service Representative position at Virtual?
Vaco Indianapolis has partnered with a client near Shelbyville, IN in search of a Customer Service Representative. If you feel you would be a good fit, apply today!
This position is 100% in office.
Responsibilities
- Provide an outstanding customer service experience
- Working with sales representative, data entry
- Take ownership of customers issues and follow problems through to resolution
- Follow customer service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Provide accurate reports as necessary
- Maintain an orderly workflow according to priorities
- Always maintain a positive phone presence
- Maintain accurate Purchase Order processing and Invoicing via company’s ERP system
- Assuring accuracy of quotes and sales orders
