Service Manager/Writer - Automotive

Vision Ford Lincoln is looking to hire a dedicated and results-driven Service Manager to lead our service department. This role requires a dynamic individual who embodies our core values of accountability, innovation, and excellence in customer service. The ideal candidate will have a strong background in fixed operations, a passion for team leadership, and a commitment to delivering an exceptional customer experience. 

 BENEFITS:

• Pay based on experience
• Work Monday through Friday
• Medical insurance paid in full for employees
• Optional Dental and Vision insurance
• Paid time off and paid holidays
• 401(k) plan with company matching
• Employee discounts on vehicle purchases and service
• Ongoing training and professional development opportunities
• Family owned and operated

RESPONSIBILITIES:

• Oversee all aspects of service department operations, including workflow efficiency, technician productivity, and customer satisfaction.
• Ensure that customers receive prompt, courteous, and effective service
• Ensure compliance with manufacturer guidelines, warranty policies, and dealership procedures.
• Drive process improvements to enhance profitability and operational effectiveness.
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Recruit, train, and mentor service advisors, technicians, and support staff.
• Distribute work between technicians
• Prioritize required services
• Ensure customer has an exceptional dealership experience
• Provide concierge support for all owner inquiries
• Spend quality time building relationships with the customers
• Ensure proper accounting and financial health of the service department.

REQUIREMENTS:

• High volume fixed operations experience is preferred but not required.
• Technical automotive knowledge is helpful but not required
• Exceptional leadership and team-building skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Excellent communication and customer service skills.
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred
• Professional appearance and strong work ethic.
• Valid driver’s license and a clean driving record.
• General knowledge of business operations and accounting