What are the responsibilities and job description for the Information Technology Director (Des Moines Metro) position at VisionBank?
Description
Summary: Administers and coordinates the computer networking and information systems functions of the bank and affiliates to achieve the bank's strategic business objectives in an efficient and effective manner. Develops, recommends and implements long-term and short-term technology plans and programs which support and align with the strategic objectives of the bank. Oversees staffing to assure continuity, innovation and effectiveness in deploying computer technology. Oversees bank relationships with third party vendors and service providers to achieve strategic objectives. To perform this job successfully, an individual should have extensive experience leading a bank technology department; including experience with the following: developing and implementing the technology strategic plan; coordinating new technology procurement and the management of the technology life cycle; policy and procedure development and monitoring; datacenter evaluation, implementation and management; leading and developing staff; interacting with regulators and internal and external audit teams; and leading the bank’s technology steering committee. As a member of the management team, is expected to be a leader in promoting high morale, in exhibiting positive attitudes toward customers and with fellow employees, instilling a sense of team spirit, and support company initiatives.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assures that the bank has systems architectures and capabilities which support current and anticipated needs for the effective use of information as competitive advantage in delivering financial services to customers.
Develops and maintains all information security related policies and procedures, risk assessments.
Directs and oversees the efficient installation, operation, maintenance and support of all computers, LAN/WAN systems, related hardware devices, and software applications. Defines and coordinates the overall policies, practices and objectives concerning the use of technology. Assists with core banking applications.
Oversees and is responsible for information security audit recommendations and remediation.
Develops reliable metrics for hardware, software and storage while ensuring strategic capacity planning.
Chairs the Technology Committee and prepares reports for and makes presentations to the Committee on the effectiveness of systems. Makes recommendations for limiting or expanding the use of systems and related software or devices. Advises management in the procuring of computer equipment and/or software ensuring compatibility with existing resources.
Confers and communicate clearly with the Technology Committee and Sr. Management to jointly prioritize and develop specific plans and projects in support of business needs for information systems.
Ensures the establishment and implementation of bank-wide security and controls over computer-accessible information to safeguard its confidentiality and integrity.
Recommends contracts for information technology services and equipment. Oversees negotiation and administration of vendor, outsourced, and consultant contracts, service agreements and billings.
Manages the bank’s relationships with third party vendors and service providers to ensure quality, reliability, flexibility and cost control consistent with strategic plans and business objectives.
Reconciles problems and define parameters concerning the use of computers in the areas of information access, security, safety and outputs. Works closely with management to ensure that the overall operation of the bank runs smoothly. Provides guidance to managers on problems or concerns originating from network/work station situations, work environment, or performance.
Remains current on developments within the legal, regulatory, economic, and technology environments which may affect the information systems function. Ensures IS resource materials are in compliance with applicable federal and state regulations. Disseminates information to keep management and staff informed on changes in laws, policies, procedures and regulations affecting IS administration.
Develops and manages the bank’s Information Technology Department goals, strategies, budgets, and staffing plans.
Develops methods and procedures to improve effectiveness and efficiency of the Information Systems function throughout the bank.
Tracks equipment and applications software for the purpose of maintaining capital equipment asset records.
Provides technical support for the planning and implementation of the Disaster Recovery Plan. Includes ensuring that backups and offsite replications succeed, allowing any necessary recoveries to meet expected timeframes.
Serves as a member of the Compliance Committee and Senior Management Committee.
Adheres to all State and Federal Banking laws and provides direct correspondence for state and federal banking examinations.
Supervisory Responsibilities
Supervises the IT Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
Requirements
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Bachelor's degree (B. A.) from four-year college or university in Information Technology, Computer Science or related degree. 5 years’ experience in managing a bank IT department. Information security management is required.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have high-level data center infrastructure design and management skills, server/network experience, multi-location experience, and knowledge of Microsoft Windows servers, VMware VSphere, client-server applications, Active Directory, and thin clients. Microsoft Exchange servers, ShoreTel VoIP, Nutanix, NetApp SAN, Cisco routers, switching, and wireless and, Citrix Xendesktop knowledge would be preferred.
Certificates, Licenses, Registrations
IT Security, Networking, and/or Network Management certifications are desirable.
Other Skills And Abilities
Advanced data center infrastructure design and management skills. Ability to write policies and procedures.
Other Qualifications
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Summary: Administers and coordinates the computer networking and information systems functions of the bank and affiliates to achieve the bank's strategic business objectives in an efficient and effective manner. Develops, recommends and implements long-term and short-term technology plans and programs which support and align with the strategic objectives of the bank. Oversees staffing to assure continuity, innovation and effectiveness in deploying computer technology. Oversees bank relationships with third party vendors and service providers to achieve strategic objectives. To perform this job successfully, an individual should have extensive experience leading a bank technology department; including experience with the following: developing and implementing the technology strategic plan; coordinating new technology procurement and the management of the technology life cycle; policy and procedure development and monitoring; datacenter evaluation, implementation and management; leading and developing staff; interacting with regulators and internal and external audit teams; and leading the bank’s technology steering committee. As a member of the management team, is expected to be a leader in promoting high morale, in exhibiting positive attitudes toward customers and with fellow employees, instilling a sense of team spirit, and support company initiatives.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assures that the bank has systems architectures and capabilities which support current and anticipated needs for the effective use of information as competitive advantage in delivering financial services to customers.
Develops and maintains all information security related policies and procedures, risk assessments.
Directs and oversees the efficient installation, operation, maintenance and support of all computers, LAN/WAN systems, related hardware devices, and software applications. Defines and coordinates the overall policies, practices and objectives concerning the use of technology. Assists with core banking applications.
Oversees and is responsible for information security audit recommendations and remediation.
Develops reliable metrics for hardware, software and storage while ensuring strategic capacity planning.
Chairs the Technology Committee and prepares reports for and makes presentations to the Committee on the effectiveness of systems. Makes recommendations for limiting or expanding the use of systems and related software or devices. Advises management in the procuring of computer equipment and/or software ensuring compatibility with existing resources.
Confers and communicate clearly with the Technology Committee and Sr. Management to jointly prioritize and develop specific plans and projects in support of business needs for information systems.
Ensures the establishment and implementation of bank-wide security and controls over computer-accessible information to safeguard its confidentiality and integrity.
Recommends contracts for information technology services and equipment. Oversees negotiation and administration of vendor, outsourced, and consultant contracts, service agreements and billings.
Manages the bank’s relationships with third party vendors and service providers to ensure quality, reliability, flexibility and cost control consistent with strategic plans and business objectives.
Reconciles problems and define parameters concerning the use of computers in the areas of information access, security, safety and outputs. Works closely with management to ensure that the overall operation of the bank runs smoothly. Provides guidance to managers on problems or concerns originating from network/work station situations, work environment, or performance.
Remains current on developments within the legal, regulatory, economic, and technology environments which may affect the information systems function. Ensures IS resource materials are in compliance with applicable federal and state regulations. Disseminates information to keep management and staff informed on changes in laws, policies, procedures and regulations affecting IS administration.
Develops and manages the bank’s Information Technology Department goals, strategies, budgets, and staffing plans.
Develops methods and procedures to improve effectiveness and efficiency of the Information Systems function throughout the bank.
Tracks equipment and applications software for the purpose of maintaining capital equipment asset records.
Provides technical support for the planning and implementation of the Disaster Recovery Plan. Includes ensuring that backups and offsite replications succeed, allowing any necessary recoveries to meet expected timeframes.
Serves as a member of the Compliance Committee and Senior Management Committee.
Adheres to all State and Federal Banking laws and provides direct correspondence for state and federal banking examinations.
Supervisory Responsibilities
Supervises the IT Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
Requirements
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Bachelor's degree (B. A.) from four-year college or university in Information Technology, Computer Science or related degree. 5 years’ experience in managing a bank IT department. Information security management is required.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have high-level data center infrastructure design and management skills, server/network experience, multi-location experience, and knowledge of Microsoft Windows servers, VMware VSphere, client-server applications, Active Directory, and thin clients. Microsoft Exchange servers, ShoreTel VoIP, Nutanix, NetApp SAN, Cisco routers, switching, and wireless and, Citrix Xendesktop knowledge would be preferred.
Certificates, Licenses, Registrations
IT Security, Networking, and/or Network Management certifications are desirable.
Other Skills And Abilities
Advanced data center infrastructure design and management skills. Ability to write policies and procedures.
Other Qualifications
- Server/Network experience
- Multi-location environment
- Must be able to travel to all bank locations using own transportation.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
