Director of Operations [HT-893319]

UNITED FIRE

DIRECTOR OF OPERATIONS

Are you a leader who takes care of people, prevents fires before they start, and rallies a team around a larger vision? Do you thrive on leading by example, mentoring teams, solving problems, and driving results? If you’re a high-EQ, approachable problem-solver who builds trust through action, we want you to lead our operations and help take United Fire to the next level!

As our Director of Operations, you’re strategic, you’re hands-on, and:

• You’re resourceful. You ask thoughtful questions, bring creative and smart solutions to the table, and give your team the tools to succeed
• You bring humility - you listen, learn, and collaborate to make the team better
• Compassion drives you to let people learn from mistakes and grow stronger
• Your discipline brings structure to chaos while keeping the big picture in focus
• You have the endurance to stay engaged, whether mentoring a team member or solving a critical problem
• Your wisdom ensures you know when to step back and guide - and when to roll up your sleeves and jump in

We need a leader who can translate big-picture goals into actionable plans, grow and develop the team, and keep ship moving in the right direction. Someone who’s self-aware, mentally strong, and ready to roll up their sleeves when the job calls for it!

RESPONSIBILITIES

• Improved processes and procedures are fully documented, driving higher accountability across the team
• Daily operational issues are significantly reduced, with systems in place to address root causes and prevent recurring problems
• Team meetings (L10s) are productive, engaging, and drive results aligned with company goals
• Team goals are met, with KPIs consistently hit
• The morning setup runs smoothly - technicians have what they need (tools, parts, schedules) to perform their jobs without roadblocks
• Team members are trained, supported, and empowered to solve issues independently, with clear processes in place to back them up
• Ensures daily office operations are confidently managed by the team
• The team is excited to work here, with a strong pulse on morale and culture, and people embodying core values
• New talent has been brought on for office and operations roles, strengthening the team and overall efficiency
• Trust has been built with the team, and a deep understanding of the business has been established

**This is a fully onsite role based out of Portland, OR.**

QUALIFICATIONS

Required

• 3 years of Director-level operations experience with cross-functional responsibilities
• Leadership experience in a business with $9M in revenue and 50 employees
• Proven ability to drive outcomes and achieve departmental milestones within a growing business
• Experience leading, training, and developing teams and leaders
• Strong understanding of P&L with significant budgeting experience
• Technological troubleshooting skills to support the daily needs of team members

Preferred

• Multi-departmental leadership experience
• Service-based business leadership experience
• Experience leading technicians in the field
• Any trades experience
• Proficiency with Salesforce

Desired

• Prior experience running a business
• Experience in high-quality, regulatory industries, like fire protection
• Familiarity with the Entrepreneurial Operating System (EOS)

THE COMPANY – United Fire

United Fire has been a trusted, family-owned business since 1969, providing top-tier inspection, maintenance, and repair services for commercial fire safety systems. Serving Portland, Vancouver, and surrounding areas, we pride ourselves on reliability, expert licensing, and delivering quality products that protect businesses of all sizes. With a team of knowledgeable technicians and a commitment to safety, we ensure peace of mind for our clients and their customers.

WHY WORK WITH US?

We’re a people-first company that treats everyone—customers, employees, and partners—like family. Everything we do is driven by our core values:

1. Integrity: High morals and ethics, Taking care of business, Honesty, Trustworthy, Do the right thing
2. Knowledgeable and Thorough: Know your stuff, Follow through, Attention to detail
3. Reliable: Dependable, Show up, On time
4. Customer Service Above All Else: Problem Solver, Communication
5. Do What You Say: Taking ownership, Blame no one, Its okay to say no, Fully deliver

Here’s why you’ll love working with us:

• New challenges every day in a rock-solid, growing, and recession-proof industry
• A culture that’s laid-back but high-performing—jeans and polos, beers after work, and team outings like white-water rafting or a rage room
• An opportunity to be part of a team that gives back
• Generous perks that show we put our people first

How we give back:

We tithe profits, mentor youth programs, buy team lunches from our customers’ businesses, and even drive hours to meet tight deadlines. Whether it’s helping a team member move or paying wages while someone’s in the hospital with family, we believe running a business and being a leader means showing we care through actions, not just words.

Salary: $125,000 to $150,000 bonus opportunity

Benefits: Health, Dental, Vision, 401k with company match (4% match), Incentive Plan, 5 Weeks of PTO

Ready to serve people, bring order, and lead in a company built on excellence? Apply today!