PSR - Patient Services Front Desk Receptionist

Description

This is a part time position working in our Park City (Kimball Junction) location. Must be available to work the hours of 8:15 am-5:15 pm every Tuesday/Thursday. Approximately 16 hours per week. Applicants who cannot work this schedule, need not apply. 

Southwest Spine and Pain Center is seeking a professional and friendly Patient Services Representative (Front Desk Receptionist) to join our team. As the first point of contact for patients, this role is essential in providing a welcoming and efficient experience. The ideal candidate will have excellent communication skills, the ability to multitask, and a calm, professional demeanor—especially when handling patient concerns or disruptions. This position is responsible for checking patients in, collecting payments, scheduling appointments, and ensuring smooth day-to-day clinic operations while supporting both patients and providers.

Reports to Clinic Manager

Key Responsibilities:
• Patient Interaction & Reception:
• Greet and welcome patients and visitors in a professional and courteous manner.
• Assist patients with the check-in process, verify demographic information, and ensure all required paperwork is completed.
• Respond to phone and messaging inquiries from patients, external providers, and internal departments.
• Scheduling & Coordination:
• Schedule and confirm appointments in accordance with provider availability and clinic policies.
• Ensure efficient scheduling that optimizes patient satisfaction, provider time, and room utilization.
• Notify clinic staff of patient arrivals and communicate any schedule disruptions, including late patients.
• Payments & Insurance Verification:
• Collect and process patient payments, including copays, deductibles, and outstanding balances.
• Provide cost estimates to patients and verify insurance coverage, benefits, and financial responsibilities (e.g., max out-of-pocket, deductible, copay, coinsurance).
• Maintain accurate financial records and assist patients with billing questions when appropriate.
• Office Support & Patient Flow Management:
• Maintain a clean and organized reception area to ensure a professional environment.
• Monitor patient wait times and keep appointments on schedule by informing providers of service delays.
• Assist with patient referrals and coordinate necessary documentation.
• Follow policies and procedures while identifying opportunities for operational improvements.
• Conflict Resolution & Professionalism:
• Remain calm and professional when handling patient concerns or complaints.
• De-escalate patient issues when possible and escalate to the manager when necessary.
• Demonstrate sound judgment in managing difficult interactions with patients who may be upset or unwell.
• Foster a positive and respectful environment for both patients and team members.

Qualifications & Skills:
• Previous experience in a front desk, medical receptionist, or customer service role strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with electronic health records (EHR) systems is a plus.
• Basic knowledge of insurance and payment collection is preferred.
• Professional demeanor and ability to stay composed under pressure.

Why Join Us?

• Be part of a fast-growing healthcare company with multiple locations throughout Utah and opportunities for career growth.
• Gain valuable experience in a dynamic medical setting with cross-training and professional development opportunities. 
• Work in a supportive, team-oriented environment and positive workplace culture.
• Opportunities for additional hours for those looking to expand their role and responsibilities. 
• Competitive pay and benefits (if applicable).

If you are an organized, detail-oriented individual with excellent customer service skills and a passion for helping others, we encourage you to apply!
 

Qualifications

Requirements:

• Must have high school diploma or GED
• Computer proficiency and phone skills are required
• Excellent communication and customer service skills
• Positive attitude
• Team player
• Healthcare Experience (preferred) but will train

Salary : $18 - $20