Customer Service Representative - Morning Shift (Wed - Sun 7am - 4pm)

CUSTOMER SERVICE REPRESENTATIVE - Morning Shift includes weekends

Hiring FULL-TIME In-Office Positions:

Wed-Sun 7am - 4pm (Morning Shift)

We are in need of customer service representatives for our call center (Jobs4Blue) that operates 24/7/365. Basic responsibilities include answering phones, managing account inquiries, and data entry of requests for service.

Our ideal candidate is a career-minded individual who possesses the ability to multi-task, possesses strong problem-solving skills, and is looking for the potential to grow within our organization.

Responsibilities:

• Respond to phone calls / online bookings for service requests from vendors and contractors looking to hire off-duty police officers
• Respond to police officers and command staff to help with any job-related questions, schedule adjustments, etc.
• Input all service orders into database by collecting work order details
• Coordinate open service requests with outside municipalities
• Follow all departmental rules and procedures
• Performs other administrative tasks as assigned

Requirements:

• Previous experience in a call center environment is preferred.
• Excellent organizational skills.
• Excellent oral, listening and communication skills
• Ability to work independently or as part of a team in a fast-paced environment

Preferred Skills:

• Active Listening
• Attention to Detail
• Customer Service
• Basic computer knowledge: Experience working with Microsoft Office, scheduling systems, typing, etc.

Why VCS?

VCS Software is a progressive and fast-growing technology company. We are specifically looking for innovative thinkers who want to positively impact company growth, as well as guide the growth and progression of their own careers.

We provide a variety of training, consistently promote from within and encourage internal job mobility. You'll be working with a visible and accessible management team and have the opportunity to make a real difference.

VCS is the OPTIMAL place to work because we:

• Have a true team environment that values the opinion of all our employees
• Champion those who contribute to innovation & product enhancement
• Embrace what we do everyday with creativity, commitment & cheer
• Genuinely appreciate and respect our customers
• Value continuous learning & provide training opportunities for our employees
• Are an established, fast-growing company recognized as one of the fastest growing organizations by Inc. 5000

If you want to take advantage of this opportunity, please submit a resume for consideration.

Visual Computer Solutions (VCS) is committed to creating a diverse environment & is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender-identify or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay: From $18.00 per hour

Shift:

• 9-hour shift

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Work Location: In person

Salary : $18