Chiropractic/Finance Assistant

Our Chiropractic/ Finance Assistant is a vital part of the Vital Connection Chiropractic Team, which provides exceptional customer service and financial clarity to our clients. The Chiropractic/ Finance Assistant is the primary contact for managing our clients' financial accounts and ensuring our clients experience exceptional customer service. This critical role has in-depth knowledge of our existing customer expectations and is also adept at handling inquiries and explaining and collecting on all client financial responsibilities. Daily responsibilities include explaining treatment plans, setting up client payment plans, scheduling appointments and maintaining the clients clinical expectations. This is a key role in connecting communication with the doctors, the scheduling team, financial specialists and the customers.

Essential Duties and Responsibilities. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary. Candidates must be able to satisfactorily perform each essential duty listed, with or without reasonable accommodation.

Customer Service

• Deliver an exceptional level of customer service in every interaction to fulfill the Vital Connection Chiropractic core values: On Purpose, Integrity, Above and Beyond, and Work Hard, Play Hard. We honor these core values by arriving to work ready to serve our clients on a high level, our word is gold -we do what we say that we will do, we go the extra mile to provide our clients with exceptional service, and we have remarkable lives as a part of a remarkable practice.
• Establish and maintain positive, professional relationships with our clients to ensure the highest level of client satisfaction and client retention.
• Effectively and professionally address and productively resolve client inquiries, problems, concerns and/or complaints regarding Vital Connection Chiropractic services.
• Be knowledgeable about Vital Connection Chiropractic services; including general chiropractic philosophy (we'll train on this), pricing, and general office policies.
• Review client recommendations for care with clients, take payments, and maintain clinical integrity.
• Communicate with Vital Connection internal and external teams regarding schedule conflicts, client retention, financial concerns or client account needs.
• Follow-up with clients when needed to assure the highest level of customer satisfaction and retention.
• Maintain accurate statistics/reports to deliver to the entire Vital Connection Chiropractic team.

Teamwork & Support

• Demonstrate a willingness to work with others through open, honest, and supportive communication. Challenge appropriately and constructively.
• Demonstrate a ‘continuous improvement’ mindset, by seeking and accepting feedback, embracing change, and making adjustments in a positive manner.
• Provide support to teammates as requested, including assisting others, conflict resolution, or other inter-departmental issues.
• Make sound business decisions, demonstrate constructive ingenuity, and consistently put forth the necessary effort to do the best job possible.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A high-school diploma, and at least 2 years’ experience in customer service, customer-interacting, or customer-facing role is required, or an equivalent combination of education and experience.
• Excellent interpersonal and communication skills; including the ability to effectively communicate verbally and in-writing with customers, and at all levels of the organization.
• High attention to detail and a consistent history of accuracy in completed work.
• Well-developed customer service skills.
• Demonstrate ability to problem-solve in standardized scenarios involving several concrete variables (we will train on these).
• Strong mathematical skills
• Excellent organizational skills
• Computing skills, including proficiency in Microsoft Outlook, Word, and Excel
• Must be able to stand throughout the day (this is a standing position).

Preferred Qualifications

• A certificate program or two-year degree in customer service, business management, business administration, finance, or similar field is preferred, but not required. Experience working in a customer service role is preferred, but not required. Experience in the alternative/holistic health field is preferred, but not required. Strong computing skills, including proficiency in Microsoft Outlook, Word, Excel, and Adobe

Apply Today!! Include your resume and a cover letter telling us why you're the perfect fit for this role. We can't wait to welcome you to our Team!

Hours are 36 hours per week on average:

Monday/Thursday 6:45-1pm (1 hour unpaid lunch) 2pm-7pm

Tuesday 6:45-2pm

Wednesday 1:45-7

NO Fridays/Saturdays/Sundays (3 DAY WEEKEND!!) – *** 2 hour training each Friday within the first 30 days is required. There will be some weekends each month where you may be needed for events in the community.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 36.5 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• No weekends

Ability to Relocate:

• Fishers, IN 46037: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21