Call Representative

Job Title: Call Representative

Location: Coastal Health- Middleburg

Job Type: Full-Time

Introduction: We are currently seeking a motivated, career-oriented Front Office Check-In/Check-Out Representative to join our team. This position provides an opportunity to be an integral part of our healthcare facility, ensuring smooth operations while delivering exceptional patient care. As a Front Office Representative, you will be responsible for welcoming patients, scheduling appointments, maintaining patient records, and assisting with financial transactions, all while maintaining a positive and professional environment.

Benefits: This position offers a comprehensive benefits package, including:

• Competitive wages
• Health insurance
• Life insurance
• Vision insurance
• Dental insurance
• Short & long-term disability
• 401k
• Up to 3 weeks of paid time off
• 7 paid holidays
• An environment that fosters career and personal growth with opportunities for advancement

Key Responsibilities:

• Appointment Scheduling: Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or over the phone.
• Managing Patient Flow: Keep patient appointments on schedule by notifying providers of patient arrivals, reviewing service delivery, and reminding providers of any service delays.
• Patient Comfort: Anticipate patient anxieties, provide comforting reassurance, answer questions, and maintain a welcoming reception area.
• Patient Records Management: Ensure the availability of treatment information by filing and retrieving patient records.
• Financial Management: Maintain patient accounts by obtaining, recording, and updating personal and financial information, and collecting patient balances.
• Revenue Collection: Record financial information, control patient credit, and collect payments while maintaining confidentiality.
• Inventory Management: Maintain business office inventory and equipment by checking stock levels, anticipating needed supplies, and ensuring timely ordering and receipt of supplies.
• Emergency Response: Provide assistance to patients in distress by responding appropriately to emergencies.
• Confidentiality and Compliance: Protect patient rights by maintaining confidentiality of personal and financial information in accordance with privacy regulations.
• Team Collaboration: Contribute to the team effort by accomplishing related tasks as needed and supporting office policies and procedures.

Job Requirements:

Education/Licensure/Certifications:

• High school diploma or general equivalency diploma (GED) required.

Job Experience:

• Minimum 1 year of recent experience working in a medical facility.
• Experience with inbound calls required.
• Medical Assistant experience preferred.

Knowledge, Skills, and Abilities (KSA):

• Ability to thrive in a fast-paced environment.
• Strong team player with the ability to work well with others.
• Excellent customer service and communication skills.
• Strong organizational and prioritization abilities.
• High attention to detail.
• Ability to perform professionally and maintain composure in challenging situations.
• In-depth knowledge of medical terminology.
• Ability to work effectively under pressure while maintaining accuracy.

How to Apply: If you are a dedicated, compassionate professional who is looking to join a supportive, growth-oriented team, we would love to hear from you. Please submit your resume and application to [Insert Contact Information].

Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.