What are the responsibilities and job description for the PSR - Call Center position at VitalSkin Dermatology?
As a Call Center Scheduler you will support our (LOCATION) dermatology practices - you are a well-rounded customer service professional with extensive admin office. You are able to perform all aspects of a call center: manage a high volume of incoming calls in a small, centralized call center; obtain authorizations, as required by payors, prior to patient being seen; schedule patient appointments, completing on-demand eligibility checking; verify appointment information and notifies nursing staff in accordance with procedure; register and create record for new patients: assist patient in completion of necessary forms and consents; obtain and verifies current insurance information or other financial information, as necessary; update patient demographic data in practice management system; schedule and re-schedule return appointments according to scheduling guidelines; maintain continuity in communication supervisor regarding expected telephone calls, pages, and potential patient service-related; adhere to patient confidentiality and records release policies; utilize office equipment for copying and fax transmission of documents; utilize triage system for all patient related calls, in accordance with triage procedures; answer calls, resolving issues patient have including scheduling, patient balances, if unable to resolve taking messages and forward to the appropriate staff..
Preferred: at least two years of experience in a medical office or other healthcare call center setting and extensive customer service experience. Familiarity with third-party payer systems: Medicare, Medicaid, and commercial.
You are a detailed-oriented, proactive, initiative-taking individual with a passion for healthcare. You possess excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information.
We are VitalSkin Dermatology, a growing dermatology company with several locations in Central Illinois. Our professional, fast paced, busy clinical environments offer fun, resilient, accountable, courageous, and entrepreneurial teams, who are helping to grow a young and energetic company. We offer our employees merit based competitive pay, on-the-job training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), health savings, flexible savings, commuter benefits, voluntary insurance, 401K retirement, employee assistance program, paid time off (holidays, sick time, and vacation), complimentary or discounted services, and continuing education.
At VitalSkin Dermatology - we believe in having fun, being a team, being resilient, being accountable, being courageous, and being entrepreneurial!
