Medical Office Receptionist

Job Summary: The Medical Front Office Receptionist is responsible for providing excellent customer service while managing the administrative and clerical functions of the healthcare office. This role involves patient interaction, appointment scheduling, medical records management, insurance verification, billing, and ensuring the smooth operation of the office. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Patient Scheduling and Registration:
• Answer phone calls and assist patients in scheduling appointments.
• Register patients by verifying demographic information and updating their medical records.
• Handle cancellations, rescheduling, and appointment reminders.
• Ensure accurate entry of patient information into the electronic health records (EHR) system.
• Insurance Verification and Billing:
• Verify patient insurance information and ensure eligibility before appointments.
• Process billing information and co-pays at the time of patient check-in.
• Submit insurance claims and follow up on unpaid claims.
• Assist patients with insurance inquiries and coverage details.
• Patient Check-In and Check-Out:
• Greet patients warmly upon arrival and assist them in completing necessary paperwork.
• Collect patient payments, co-pays, or outstanding balances during check-out.
• Ensure patients are properly checked in for their appointments and direct them to the correct waiting area.
• Greet patients warmly upon arrival and assist them in completing necessary paperwork.
• Collect patient payments, co-pays, or outstanding balances during check-out.
• Ensure patients are properly checked in for their appointments and direct them to the correct waiting area.
• Ensure patient files and records are updated, complete, and accurately maintained.
• Manage patient documentation (e.g., test results, referral notes, consent forms) and ensure it’s stored in compliance with HIPAA guidelines.
• Assist with the preparation and maintenance of medical records for physician review.
• Provide clear and professional communication to patients, staff, and healthcare providers.
• Answer patient inquiries and direct them to the appropriate department or provider.
• Resolve patient concerns and complaints in a timely and professional manner.
• Provide patients with appointment reminders, test results, and necessary follow-up information.
• Maintain office supplies and ensure all forms, equipment, and materials are readily available.
• Keep the front office area clean and organized.
• Assist in preparing the office for daily operations and ensure efficient functioning of office tasks.
• Handle faxing, filing, and processing correspondence.
• Perform general office duties such as copying, scanning, and mailing.
• Assist with various administrative tasks, including reports and office needed.

Job Type: Full-time

Pay: $17.54 - $18.14 per hour

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Required)
• English (Required)

Work Location: In person

Salary : $18 - $18