Network Operations Center Technician - Onsite

Title: Network Operations Center Technician - Onsite

Mandatory skills:

Ip network troubleshooting, Dns configuration,
splunk, solarwinds,
Microsoft office suite,
customer service,
Technical writing, Server batch scripting, Web programming,
TCP IP, HTTP, NTP, DNS, MLLP, NDM,
computer system, network operating system, operating systems, applications, storage, networking,
networking protocols, network and infrastructure, network, server, application elements, network control center,
incidents, service requests, network resources, system resource, system records, system documentation 
mainframe, applications, batch processing, network switches, telecommunication network systems support

Description:

SCOPE OF THE PROJECT:

The candidate will be working at the client s information technology center.

DAILY DUTIES / RESPONSIBILITIES:

Monitors, tests, maintains and repairs network and infrastructure elements for the client.
Monitors the client network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies client-of-the-art technology to meet and improve the network control center.
Control network and system processing. Responds to customer inquiries and alerts via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned such as meetings, project work, administration and facilities requirements.
Configure network and system resources, and maintain corresponding system records and documentation. Provides tier ii support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches. Assist with implementing network automation tools.
Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the tier ii. Provides customer service for all information and/or telecommunication network systems support areas.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

Monitoring Tools (SPLUNK, SOLARWINDS, CISCO ISE, CISCO CATALYST)
Python Scripting
Routing Protocols (I.E. BGP, OSPF)
Palo Alto Firewall Configuration
Cisco Wireless Troubleshooting
Cisco Meraki Configuration
DNS Configuration
IP Network Troubleshooting
Linux Server Batch Scripting
Technical Writing Experience

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

Leadership Skills
Strong Customer Service
Self-Management
Web Programming

REQUIRED EDUCATION:

High School Diploma or Equivalent

Skills:

Category - Name - Required - Importance - Level - Last Used - Experience

Database Platforms - Scripting Language experience - Yes - 1 - Advanced - Within 6 Months - 2 - 4 Years

Documentation/Language - Technical writing - Yes - 1 - Advanced - Within 6 Months - 2 - 4 Years

Miscellaneous - Customer service skills - No - 2

Miscellaneous - Leadership skills - No - 2

Networking & Directories - Cisco ISE - Yes - 1 - Intermediate - Within 2 Years - 2 - 4 Years

Networking & Directories - Understanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking) - Yes - 1 - Advanced - Within 6 Months - 2 - 4 Years

Operating Systems/APIs - Linux - Yes - 1 - Intermediate - Within 2 Years - 2 - 4 Years

Packaged Applications - Microsoft Office Suite - Yes - 1 - Advanced - Within 6 Months - 2 - 4 Years

Programming Languages - Python - Yes - 1 - Intermediate - Within 2 Years - 2 - 4 Years

Programming Languages - Programming experience - No - 2

Protocols - Firewall - Yes - 1 - Intermediate - Within 2 Years - 2 - 4 Years

Protocols - Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM - Yes - 1 - Advanced - Within 6 Months - 2 - 4 Years

Software Framework - SolarWinds - Yes - 1 - Intermediate - Within 2 Years - 2 - 4 Years

Software Framework - SPLUNK Operations - Yes - 1 - Intermediate - Within 2 Years - 2 - 4 Years

Note:

This is 100% ONSITE - NO REMOTE WORK.

Night Shift Position

Hours are 6pm- 6am

Hrs/Wk: 42.00

This includes weekends and holidays

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008