What are the responsibilities and job description for the Sales Coordinator/Order processing Specialist - Hybrid position at Viva USA, Inc.?
Description : General Function :
The Sales Operation Coordinator executes on the Order to Delivery process, assortment and order management as well as participates in key customer meetings.
In delivering on the above, the Sales Operations Coordinator manages external communication with clients and internal communications with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.
Major Duties and Responsibilities :
Supports the Account Manager in the achievement of annual invoiced sales performances.
Facilitates and supports entire order process from order creation to invoicing.
Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers).
Makes sure all orders received through all the client devices are entered on time, to be quickly delivered.
Monitors the status of orders portfolio, ensuring orders are meeting customer fill-rate and shipping requirements. Acts as liaison with Credit / Pricing department to address all credit-related customer issues.
Acts as the project manager on NPI activities as bridge between Sales – Product / Marketing and Supply Chain.
Tracks past and future orders, updating all the Account Managers, Customers and Business Planners.
Actively participates in customer meetings assisting in the presentation of collections, assortment building and placing NPI orders five times a year.
Conducts and provides analysis of key performance indicators (KPIs) in relation to the order Portfolio of the company across different customers.
Communicates in a timely and clear manner to customers’ inquiries via email and / or phone.
Basic Qualifications :
Associates Degree
2 years related work experience
Strong customer focus
Organized and analytical
Excellent communication skills verbal and written
Ability to work efficiently in a fast paced environment
Strong PC skills, including Excel, Word and PowerPoint
Strong time management skills
Ability to work independently
Attention to detail and accuracy
Innovative thinking
Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
Places a high priority on responsiveness
Preferred Qualifications :
Bachelor’s degree in Business Administration or related field
Past experience with retail or buying
SAP knowledge
Supply knowledge and EDI
GXS Catalogue knowledge
Microsoft Access experience.
