Account Creation Specialist

Job Description Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month. Summary: As an Account Creation agent, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process. You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire. $16-$17 an hour Hiring for Closing shift with some Saturdays required Primary Responsibilities: Answer calls/emails from internal Vivint employees Troubleshoot sales tools/apps (No experience needed with tools prior to training) Answer questions regarding standard sales processes at Vivint Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary Required Skills: Proficient communication skills (verbal and written) Friendly disposition – White glove customer service Excellent problem-solving skills to determine the best plan of action Must be able to multi-task while using different internal programs Ability to adapt to system/process changes quickly while retaining new information Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.) Knowledge of Salesforce is preferred, but not necessarily required. Required Education/Experience: Must be at least 18 years of age Ability to pass a background check Be able to type a minimum of 35 wpm If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write up (behavioral, attendance, etc.) Been in current position minimum of 90 days. Learn about the Vivint Culture and why it’s a great place to grow your career! Here are some highlighted perks you should ask us about: Free daily lunch and drinks on site Paid holidays and flexible paid time away Employee/Friends/Family Discounts Onsite health clinic, gym, gaming tables Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) Employer Match Employee Resource Groups WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". Vivint is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.8 million customers throughout the U.S. and Canada. Vivint was named by Forbes as the “Best Home Security Company of 2022” as well as making Forbes’ list of “Best Employers for Diversity 2022”. The company is the largest tech employer in Utah while being Newsweek’s Top 100 “Most Loved Workplaces” in the US for 2021 and is on Inc Magazine’s Best Led Companies list. For more information, visit www.vivint.com. Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.

Salary : $16 - $17