What are the responsibilities and job description for the Customer Experience Associate position at VKsquared, LLC?
About Us: PeachyBbies is a leading brand in the world of handcrafted, premium slimes, delighting over 21 million fans on social media. Since 2017, we’ve been creating unique, high-quality slimes designed to spark creativity, provide sensory fun, and bring joy to kids and adults alike. Proudly made in the USA, our slimes feature an exciting range of textures, colors, and scents—perfect for ASMR lovers and slime enthusiasts everywhere. More than just a shop, PeachyBbies is a vibrant community built on imagination, play, and the magic of hands-on fun!
Job Summary:We are seeking a dedicated and enthusiastic Customer Experience Associate to join our team. This role is key in ensuring our customers have a seamless, enjoyable experience when interacting with our brand. The ideal candidate is a strong communicator with a passion for problem-solving and customer satisfaction.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via email and chat.
- Provide prompt, friendly, and accurate assistance with product information, order tracking, and issue resolution.
- Address and resolve customer concerns in a professional and empathetic manner.
- Collaborate with the fulfillment and warehouse teams to resolve shipping or inventory issues.
- Maintain detailed records of customer interactions and feedback to identify trends and opportunities for improvement.
- Assist with processing returns, refunds, and exchanges according to company policies.
- Proactively identify ways to enhance the customer experience and share ideas with the team to improve internal processes.
- Contribute to various team projects and initiatives as needed.
Qualifications & Skills:
- Minimum of 1-2 year experience in customer service or a similar role (e-commerce experience preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently with minimal supervision.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with CRM systems and e-commerce platforms is a plus.
- Positive attitude and a passion for helping people.
Why Join Us?
- Competitive salary
- Opportunity to work in a fast-growing e-commerce environment.
- Career growth opportunities and ongoing learning support.
- Collaborative and dynamic team culture
Work Environment
Remote (located in Austin, TX preferred) office setting with a mix of sitting, standing, and occasional walking. Requires use of standard office equipment. Must be able to lift up to 20 lbs. Standard business hours with some flexibility.
Equal Employment Opportunity Statement
At PeachyBbies, we’re all about creating a work vibe as fun and inclusive as our slimes. We’re an equal opportunity employer, focused on building a team with different perspectives, backgrounds, and experiences. Just like our slimes, we celebrate diversity and make sure everyone feels welcome, valued, and empowered to thrive. If you’re ready to bring your unique skills and creativity to the table, we’re here for it. Let’s mix things up and make something amazing together!
If you’re passionate about creating great customer experiences and excited to help shape our growing company, we’d love to hear from you!
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
- Evening shift
Work Location: Remote