What are the responsibilities and job description for the Call Center Agent---3+ years position at Vminds technologies Inc?
Job Title : Call Center Agent---3 years
Location: South Charleston, West Virginia
Duration: Long term
Job Type : Contract (We can consider - W2)
Interview Type: In person interview
Responsibilities:
Skills: Consumer customers, Calling, Bulk calling, Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
We are hiring Call Center Agent with the following skillset:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.
We operate Monday to Friday from 8 am to 8 pm EST and we are looking at Agents who can work any shift within that 12-hour window. To start with they will be assigned either 10.30 am to 7 pm or 11.30 am to 8 pm shift
Job Type: Contract
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
