Plastic Surgery Front Desk Administrative Assistant

Position Goal: The Plastic Surgery Front Desk Administrative Assistant performs a variety of administrative and receptionist functions that include telephone answering, patient questions answered well with good educated information, ensure patients are scheduled nicely, charges posted and collected as necessary. The Front Desk Administrative Assistant must also have strong knowledge of the Microsoft Office Suite and Nextech Plastic Surgery patient scheduling and admin. Also be able to enter data information into calendars and spreadsheets. This position may require at least a college education. Strong customer service skills and presentation are also needed. The Front Desk Administrative Assistant assists the Practice with the daily operations and contributes with marketing strategies (Website, Social Media, Events). Social Media Marketing skills are required

Hours are Monday through Friday – 8:50am to 5:00pm.

*Position Responsibilities
*

• Assisting the Practice with the daily Operations, Scheduling, Reception, Office Maintenance and Managment
• Assisting in the daily growth and development of assigned campaigns
• Assisting with efforts of customer acquisition and retention
• Expertly, gracefully, and gently managing the needs of our patients
• Developing strong leadership and interpersonal skills
• Driving sales through retail promotional campaigns, social media, and daily conversations
• Build brand recognition through local events, social media marketing, etc.
• Greet and register patients
• Review and maintain charts to ensure completeness.
• Schedule return appointments and maintain patient charts
• Constant monitoring of schedules and patient flow during clinic to ensure maximum efficiency/organization.
• Collect payments
• Prepare daily balance sheets
• Post daily charges to patient accounts
• Enter daily charge data and balance daily transactions
• Enter/update patient demographic data
• Track "no show" appointments / Consults conversion rate
• Schedule initial appointments
• Verify/obtain referral numbers or authorizations for upcoming appointments
• Print new Doctor and Estheticians schedules at the beginning of the day
• Answer telephone, emails, voice mails, etc.
• Send reports to the Doctor and Practice Manager
• Add notes to appointment to help keep providers informed

Job Requirements

• Be neat, well groomed, and have a courteous, pleasant manner
• Good verbal, telephone, and written communication skills
• Good customer service and problem solving skills
• Clerical skills including processing, filing, and records management
• Experience in Medical Spa/Aesthetics/Plastic Surgery environment is strongly preferred
• Nextech medical records software
• Social Media Marketing experience

If you possess a passion for Marketing, Sales, Aesthetics, Patient satisfaction and contact and would enjoy learning how to manage the varying dimensions of a business, this position could be an excellent fit for the right candidate.

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Benefits:

• Employee discount
• On-the-job training

Medical Specialty:

• Plastic Surgery

Schedule:

• Day shift
• Monday to Friday

Experience:

• Med Spa or Plastic Surgery: 1 year (Required)

Education:

• Associate (Preferred)

Location:

• Charlotte, NC (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

Work Location: In person

Salary : $15 - $24