Compliance Administrator

*IF ASSESSMENT TESTS OR APPLICATION QUESTIONS ARE INCOMPLETE, THE APPLICATION WILL AUTOMATICALLY BE REJECTED.

Voit Management is currently in search of an outstanding Compliance Admin Assistant. This position will offer the right candidate a wide variety of duties in a busy work environment while gaining experience in the Homeowners Association industry.

Summary: The responsibility of the Compliance Admin Assistant is to work closely with homeowners on their property improvement and compliance status. The Associate directly reports to the Office Manager.

Hours: Monday- Friday 8:00am-5:00pm, Lunch 1:00pm-2:00pm

Essential Job Duties and Responsibilities:

• Assist staff in responding to routine customer service requests.
• Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
• Log all communication in appropriate software.
• Scan and file to digital filing folders.
• Return all initial resident customer service calls and emails within a 24-hour period.
• Process clubhouse rental applications, and receipt of architectural applications.
• Responsible for the distribution of keys/transponders/fobs or other devices used by residents to access the community facilities.
• Maintain a clean work environment and ensure cleanliness in the office.
• Assist with the preparation and conduct of association-sponsored social or special events.
• Reports directly to the Property Manager & Compliance Manager with some contact with HOA board members, committee members, homeowners, supervisory staff, and vendors
• Performs inspections and manages CC&R’s enforcement and architectural compliance matters in accordance with the association's governing documents
• Oversees practices and takes appropriate action to enforce the Association's CC&R's, rules and regulations and design guidelines
• Uses personal vehicle to perform property inspections and/or pick up materials as needed
• Consult with homeowners in person, by mail, by email, or by telephone to provide guidance on general HOA compliance and process architectural applications
• Able to interpret and provide information to all applicable parties on the Homeowner Association CC&Rs, bylaws, and rules and regulations as they pertain to the homeowner's address
• Management reserves the right to add, modify, change or rescind the work of different assignment positions
• Non-Essential Duties to assist with any other jobs and other duties as necessary
• Performs all functions listed above to an acceptable level without constant direct supervision and be self-motivated to seek additional work

Qualification Requirements:

• Maintain reliable transportation
• Ability to work under tight deadlines and fast-paced environment with a high level of accuracy.
• Demonstrate problem-solving abilities.

· Ensures thorough follow-up and meet deadlines

• Must be proficient with computer programs, including Word, Outlook and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with colleagues and clients.

Education and/or Experience:

• 1-2 years of experience working in an administrative role.
• High School Diploma required.

Language Skills:

• Excellent interpersonal skills.
• Strong verbal and written communication.
• Proficient in English.

Physical Demands:

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to sit, stand, and operate business equipment.

Work Environment:

• The work environment characteristics described here are representative of those a team member would encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Typical office environment with low-level noise exposure.

Voit Management is an equal opportunity employer. All applicants will be subject to a Background Check.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• What are you looking for in your next work environment?
• What software programs have you used in your work environments?
• How many years of administrative experience do you have and how do you believe your experience will make you successful in this position?

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $18 - $22