What are the responsibilities and job description for the Customer Care and Wholesale Sales Representative position at VOLO'S AUTO SUPPLY (NAPA AUTO PARTS)?
Role Overview:
This is both an in-store and in-market role. The Customer Care and Wholesale Sales Representative will be responsible for managing relationships with wholesale customers, handling inquiries, processing orders, and driving sales growth. This role requires a strong focus on customer satisfaction, effective communication skills, and the ability to identify opportunities to upsell and cross-sell products.
Key Responsibilities:
- Customer Relationship Management
o Serve as the primary point of contact for wholesale customers, addressing inquiries, concerns, and providing solutions in a timely manner.
o Build and maintain strong relationships with clients, understanding their unique needs and preferences.
o Proactively reach out to customers to ensure satisfaction and identify opportunities for additional sales.
- Order Processing
o Receive and process wholesale orders accurately and efficiently.
o Coordinate with internal teams to ensure timely order fulfillment and delivery.
o Monitor order status and provide updates to customers as needed.
- Sales Growth
o Identify opportunities to upsell and cross-sell products to existing wholesale customers.
o Actively promote new products, promotions, and special offers to drive sales growth.
o Collaborate with the sales team to develop strategies for acquiring new wholesale accounts.
o Actively identify new customers within the market and cultivate relationships leading to sales opportunities.
- Problem Resolution
o Address customer complaints and concerns promptly and effectively, striving for a positive resolution.
o Escalate complex issues to the appropriate internal departments for further investigation and resolution.
- Documentation and Reporting
o Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
o Analyze reports on sales metrics, customer feedback, and market trends to inform decision-making.
Benefits:
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance coverage.
- Retirement savings plan.
- Paid time off and holidays.
Opportunities for career advancement and professional development
Requirements:
Qualifications:
- Proven experience in customer service and sales, preferably in a wholesale or B2B environment.
- Strong interpersonal skills with the ability to build rapport and communicate effectively with customers and colleagues.
- Excellent organizational skills and attention to detail.
- Valid Driver’s License.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and collaborate effectively within a team.
Flexibility to adapt to changing priorities and multitask in a fast-paced environment
Volo’s & S/V Auto is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
