What are the responsibilities and job description for the Non-Medical Case Manager position at Volunteers of America SELA?
JOB SUMMARY
This position is responsible for providing quality services to consumers living with HIV, ensuring that quality care outcomes are achieved, preparing documentation, and performing related duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conducts intakes and assessments on new and existing persons served according to program requirements, i.e., meet quota according to
- Develop, implement, and monitor individual service plans to ensure persons served are receiving
quality services according to the service plan.
- Meet in secure, comfortable meeting places outside the office.
- Completes reports and documentation as VOASELA and regulatory agencies/funding sources require.
- Ensures that quality outcomes are achieved.
- Serves as an advocate for consumers receiving services.
- Prepares accurate and timely documentation for billing of services.
- Keeps supervisory staff apprised of service gaps and assists in efforts to provide needed services.
- Participates in program-related training, as required.
- Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
This position requires the incumbent to have completed education at the Bachelor's degree level in a human service-related field and one year case management experience working with individuals living in a community setting; HIV knowledge or experience is a plus; must have a demonstrated willingness to be responsive to the needs of the target population, excellent verbal and written communication skills and the ability to function as part of a team; can handle a flexible work environment; have strong decision-making skills.
PHYSICAL REQUIREMENTS
The employee's work is performed at various locations where consumer services are provided. Employees must be able to handle the demands of extensive driving throughout the five-parish service area.
SPECIAL REQUIREMENTS
Must have access to a reliable, insured vehicle and obtain certification in Cardio Pulmonary Resuscitation and First Aid.
