What are the responsibilities and job description for the Human Resources Representative position at Volvo Group?
Job Summary:
The Human Resources Representative will flex between multiple departments reporting to the Head of People Operations. You will be responsible for providing accurate and timely support to those who contact People Services.
Core Responsibilities:
Required Competencies:
Education and Experience Requirements:
Necessary technical / functional / language skills:
[#video#https://www.youtube.com/watch?v=aUNiVxmiJDE{#400,300#}#/video#]
The Human Resources Representative will flex between multiple departments reporting to the Head of People Operations. You will be responsible for providing accurate and timely support to those who contact People Services.
Core Responsibilities:
- Assist partners and employees with questions and issue-resolution efficiently, timely and with care.
- Act as the Onboarding Coordinator and be a single point of contact for each new hire.
- Do front-end employee contact to provide information and forms required to onboard.
- Review and validate all incoming documents and SAP entry. Accurately distributing to the appropriate teams for processing.
- Deliver orientation both in person and virtually, greeting employees, assist with badge/parking passes and presenting materials.
- Process and submit I-9’s for employees who work in Greensboro and monitor and track I-9 completion for employees at remote sites.
- Participate and sometimes lead audits as assigned.
- Process insured benefit enrollments, COBRA, terminations of coverage, changes, beneficiaries, disability, retirements, and death claims.
- Participate in cross-functional work.
- Handle incoming calls, emails, and/or chat sessions from employees quickly and efficiently ensuring employees feel supported and valued.
- Work within the service management tool to record details of inquiries, comments or complaints, transactions or interactions and take applicable action.
- Utilize software, databases, scripts, and tools appropriately.
- Maintain a Service Mentality and a Passion for People to facilitate a successful outcome for all.
- Participate in continuous improvement activities to enhance and improve contact and onboarding activities.
- Understand team Key Performance Indicators and work towards exceeding targets.
- Perform all other duties as assigned.
Required Competencies:
- A “Customer Service” mentality
- Strong communication and soft skills
- Business mindset, results driven, composed, positive attitude
- Able to identify and resolve problems
- Exemplary phone and email etiquette
- Adept at follow-through, excellent organization, and time management skills
- Display professionalism through sound judgment, initiative, and flexibility
- Detailed oriented and the ability to rapidly learn and take advantage of new concepts
- Be flexible to changing environments
Education and Experience Requirements:
- Associates in Human Resources or Business Administration, or the equivalent combination of education, training, and experience that provides the required knowledge skills and abilities
- Three or more years of related professional experience
- Experience processing I-9’s with E-verify
Necessary technical / functional / language skills:
- Excellent computer skills in a Microsoft Office 365 environment
- Hands-on experience with Human Resources Information Systems (HRIS) – Preference given for SAP knowledge
- Experience working within a Service Management Tool
[#video#https://www.youtube.com/watch?v=aUNiVxmiJDE{#400,300#}#/video#]
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