What are the responsibilities and job description for the Taproom Lead Team Member position at Von Ebert Brewing?
Taproom Lead Team Member Job Description
TITLE: Taproom Lead Team Member
REPORTS TO: General Manager
CLASSIFICATION: Hourly Non-Exempt
SUPERVISES: None
Von Ebert Brewing Lead Team Member Responsibilities:
All Leads, regardless of position, share responsibility of and are accountable for following the Von Ebert Brewing Shift Lead Team Member Description in conjunction with the following job description specific to this position in the company.
Team:
Plans and leads shift meetings, builds camaraderie, and solicits feedback
Handles shift-by-shift coaching of team members
Keeps direct supervisor informed of any and all employee relations issues, especially potential discrimination or harassment of any kind
Creates and executes plans for self-development, including but not limited to use of formal company training programs
Ensures compliance with all applicable wage and labor laws
Focuses on Team Member and Guest safety. Ensures Team Members are trained on and perform their duties in a safe manner following all standard operating procedures. Reacts and acts according to company specified protocol when a Team Member or guest is injured
Ensures all Team Members have current and valid permits, training and certifications for their positions
Guest:
Models hospitality skills/behaviors, including regular interaction and engagement with guests
Ensures guest satisfaction, inspires guest loyalty and ensures responsible alcohol service, through effective shift execution
Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests
Quality Operations:
Utilizes all compliance systems, manager tools and procedures both in a timely manner, and with integrity (including but not limited to CSP/SOP’s, restroom checks, ticket tracker, line checks, guest check audits) to ensure proper shift execution
Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc.)
Maintains high cleanliness standards and informs General Manager of any concerns.
Helps to ensure adherence to ServSafe Alcohol, Food and HACCP standards, with specific responsibility for Food Safety and HACCP
Assists in the rollout of new company programs, policies and procedures as requested
Manages overall Audio-Visual Experience
Sales and Profits:
Effectively manages shift labor to match business demands. Plans meal periods and rest breaks in accordance with company, state and federal guidelines
Is actively engaged in store operations and supports Team Members in all aspects of guest service
Safeguards restaurant assets
Understands and executes all new product and marketing promotions
Manages shifts to achieve sales and profit goals including labor and food cost management, and controlling expenses
Additional Requirements & Responsibilities:
Must possess proper food handlers and alcohol dispensing certifications as required by law
Must possess valid driver's license and appropriate level of insurance to drive personal car on company business
Knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations
Well-developed people management skills, communication and listening skills. Must be flexible and adaptable to change
Demonstrated time management and organizational skills
Must be self-motivated, detail oriented and have a passion for teaching others
Must be able to work a flexible schedule including days, nights, weekends and holidays
Analyze situations, identify and troubleshoot problems and implement solutions
Knowledge of profit and loss statements, food and liquor inventory, and restaurant cost control methods
Motivate others while providing work direction, training, and leadership
Read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations
Take direction, communicate and execute team and company objectives
Knowledge and Skill Requirements:
Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills
Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike
Skilled with basic mathematical computations
Proven track record of successfully managing multiple priorities in a fast paced work environment
Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues
Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred
This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly
Von Ebert Brewing is an Equal Opportunity Employer
The duties of this position may change from time to time. Von Ebert Brewing reserves the right to add or delete duties and responsibilities at the discretion of Von Ebert Brewing, its managers or franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
TITLE: Taproom Lead Team Member
REPORTS TO: General Manager
CLASSIFICATION: Hourly Non-Exempt
SUPERVISES: None
Von Ebert Brewing Lead Team Member Responsibilities:
All Leads, regardless of position, share responsibility of and are accountable for following the Von Ebert Brewing Shift Lead Team Member Description in conjunction with the following job description specific to this position in the company.
Team:
Plans and leads shift meetings, builds camaraderie, and solicits feedback
Handles shift-by-shift coaching of team members
Keeps direct supervisor informed of any and all employee relations issues, especially potential discrimination or harassment of any kind
Creates and executes plans for self-development, including but not limited to use of formal company training programs
Ensures compliance with all applicable wage and labor laws
Focuses on Team Member and Guest safety. Ensures Team Members are trained on and perform their duties in a safe manner following all standard operating procedures. Reacts and acts according to company specified protocol when a Team Member or guest is injured
Ensures all Team Members have current and valid permits, training and certifications for their positions
Guest:
Models hospitality skills/behaviors, including regular interaction and engagement with guests
Ensures guest satisfaction, inspires guest loyalty and ensures responsible alcohol service, through effective shift execution
Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests
Quality Operations:
Utilizes all compliance systems, manager tools and procedures both in a timely manner, and with integrity (including but not limited to CSP/SOP’s, restroom checks, ticket tracker, line checks, guest check audits) to ensure proper shift execution
Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc.)
Maintains high cleanliness standards and informs General Manager of any concerns.
Helps to ensure adherence to ServSafe Alcohol, Food and HACCP standards, with specific responsibility for Food Safety and HACCP
Assists in the rollout of new company programs, policies and procedures as requested
Manages overall Audio-Visual Experience
Sales and Profits:
Effectively manages shift labor to match business demands. Plans meal periods and rest breaks in accordance with company, state and federal guidelines
Is actively engaged in store operations and supports Team Members in all aspects of guest service
Safeguards restaurant assets
Understands and executes all new product and marketing promotions
Manages shifts to achieve sales and profit goals including labor and food cost management, and controlling expenses
Additional Requirements & Responsibilities:
Must possess proper food handlers and alcohol dispensing certifications as required by law
Must possess valid driver's license and appropriate level of insurance to drive personal car on company business
Knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations
Well-developed people management skills, communication and listening skills. Must be flexible and adaptable to change
Demonstrated time management and organizational skills
Must be self-motivated, detail oriented and have a passion for teaching others
Must be able to work a flexible schedule including days, nights, weekends and holidays
Analyze situations, identify and troubleshoot problems and implement solutions
Knowledge of profit and loss statements, food and liquor inventory, and restaurant cost control methods
Motivate others while providing work direction, training, and leadership
Read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations
Take direction, communicate and execute team and company objectives
Knowledge and Skill Requirements:
Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills
Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike
Skilled with basic mathematical computations
Proven track record of successfully managing multiple priorities in a fast paced work environment
Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues
Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred
This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly
Von Ebert Brewing is an Equal Opportunity Employer
The duties of this position may change from time to time. Von Ebert Brewing reserves the right to add or delete duties and responsibilities at the discretion of Von Ebert Brewing, its managers or franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
