Demo

Dynamics 365 Technical Lead

VRK IT Vision Inc.
Richmond, VA Contractor
POSTED ON 1/6/2025 CLOSED ON 3/3/2025

What are the responsibilities and job description for the Dynamics 365 Technical Lead position at VRK IT Vision Inc.?

  • Dynamics 365 Expertise:
  • Provide expert-level knowledge and experience in Dynamics 365 Customer Engagement, particularly with the Field Service and Customer Service modules.
  • Lead customization, configuration, development, deployment, and usage of Dynamics 365 solutions.
  • Solution Development:
  • Assist in requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
  • Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse), and C#.
  • Technical Support and Troubleshooting:
  • Troubleshoot and remediate technical issues within Dynamics 365; document solutions and work with system administrators and other IT resources to implement fixes.
  • Provide strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
  • Governance and Best Practices:
  • Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
  • Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
  • Liaison and Consultation:
  • Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
  • Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
  • Process Improvement:
  • Contribute to improving processes and policies within the program.
  • Review and refine existing procedures to better align with agency/group priorities.
  • Additional Responsibilities:
  • Preferred experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator).
  • Participate in on-call duties as necessary.
  • Be available to support after-hours work as needed.

Professional Experience:

  • Organizational and Interpersonal Skills:
  • Strong organizational and interpersonal skills with the ability to work seamlessly within a team as well as manage individual tasks.
  • Logical, clear, and concise written and verbal communication skills.
  • Adaptability and Problem Solving:
  • Ability to react quickly to a fast-paced, rapidly changing environment.
  • Independently perform a variety of complicated tasks and rely on experience and judgment to plan and accomplish goals.
  • Collaboration and Communication:
  • Work with a team of developers and system engineers to communicate clearly and effectively, both speaking and in writing.
  • Review and propose changes to existing procedures and processes to better align with agency priorities.
  • Remote Work and Availability:
  • Capable of working from home while providing the expected level of support and availability for after-hours work as needed.

Skill Matrix

Skill

Required / Desired

Years of Experience

Priority

Required

Experience as a Dynamics 365 Technical Lead

5 Years

High

Experience with creating and managing solutions using Dynamics 365 Field Service & Customer Service

Required

8 Years

High

Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows, and BPFs in D365

Required

8 Years

High

Custom development experience using .NET, JavaScript, and C#

Required

5 Years

High

Required

Experience with Power Platform and Dataverse

3 Years

High

Experience using standard & premium connectors with PowerApps and Power Automate

Required

3 Years

High

Experience With DevOps In Power Platform/D365 Environments

Desired

2 Years

Medium

Experience With Data Integrations And Migrations Using SSIS Packages

Desired

5 Years

Medium
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