Customer Service Representative

VSS Group is hiring a full-time Customer Service Representative at our Deerfield Beach, FL headquarters!

HIGHLIGHTS:

• Growth-focused company supporting over 5,000 dealerships and service centers nationwide
• Join a tight-knit team with a mission to deliver industry-leading vehicle protection and performance solutions
• $17/hr - $19/hr full, comprehensive benefits, including medical, dental, and vision insurance plans, 401k plan, life & disability insurance, employee assistance program (EAP), etc.
• Full-time, on-site role with standard business hours
• Positive, professional office setting with opportunities to grow into senior roles
• Support the national success of our core products—NitroFill, Cilajet, and Alacarte

COMPANY: VSS Group is a trusted partner for auto dealerships, agents, and warranty administrators, offering premium vehicle protection products and tailored sales solutions. Our flagship products—NitroFill, Cilajet, and Alacarte—are designed to elevate vehicle performance, appearance, and customer satisfaction. Backed by industry-leading training and marketing support, we help our partners drive growth, loyalty, and profitability.

With over 5,000 active dealers nationwide, VSS Group is on a mission to raise the bar for automotive protection and customer care.

Learn more: https://vssgrp.com

DAY IN THE LIFE: As a Customer Service Representative, you’ll be the frontline of communication for our dealership partners and end users. From answering inquiries and verifying warranty coverage, to processing registration changes and assembling marketing kits, your role is vital to ensuring seamless service delivery. You’ll work on-site with a collaborative team, supporting VSS Group’s nationwide impact.

You’ll also assist with office inventory, CRM data entry, and basic administrative tasks. This is a great opportunity for someone who thrives in a fast-paced office environment and enjoys multitasking with professionalism.

RESPONSIBILITIES:

• Handle a high volume of incoming calls and emails with professionalism and efficiency
• Educate customers and dealership partners on the terms and benefits of our tire warranty programs
• Process one-off registrations and cancellations
• Maintain and update our proprietary CRM system and databases
• Coordinate inventory orders for marketing materials and office supplies
• Assemble and ship marketing kits to dealer clients and field reps
• Assist with general administrative duties (scanning, filing, faxing, etc.)

QUALIFICATIONS:

• 2 years of customer service or warranty/claims administration experience, preferably phone-based
• Associate’s Degree preferred
• Strong computer proficiency, including Microsoft Office Suite
• Exceptional communication skills, both verbal and written
• Knowledge of the automotive or tire service industry is a plus
• Bilingual (English and Spanish) preferred
• Detail-oriented, dependable, and excited to grow with a mission-driven company

This is your chance to build a meaningful career with a company that values customer experience, operational excellence, and employee development. If you’re a proactive problem-solver with a passion for service, apply now to join the VSS Group team in Deerfield Beach!

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