What are the responsibilities and job description for the Sales Operations Manager position at VulcanForms Inc.?
About us
VulcanForms builds and operates advanced digital infrastructure enabling the world's critical industries to innovate, grow, and deliver sustainable impact. Founded in 2015, VulcanForms invented and commercialized the world's first industrially scalable laser metal additive manufacturing (AM) solution and pioneered integrated digital production systems. We are a team of leading technology and operational experts with decades of experience in advanced manufacturing, materials, automation, and robotics. We continuously seek contributors who demonstrate outstanding integrity, intelligence, accountability, and a passion for learning. We celebrate diversity and are committed to creating an inclusive environment for all employees.
VulcanForms Inc. seeks a Sales Operations Manager for our Devens, MA, location.
Job Purpose
The Sales Operations Manager will play a crucial role in optimizing and supporting the sales process by providing strategic insights, improving sales productivity, and streamlining operational workflows. This individual will collaborate closely with the sales, marketing, finance, and operations teams to drive efficiency and effectiveness in achieving business goals. While this role does not include direct reports, the Sales Operations Manager will act as a key influencer and partner across teams.
Key Accountabilities
- Oversee the sales operations function, ensuring seamless execution of sales processes and strategies.
- Work closely with commercial teams while partnering with finance to provide part pricing for tactical customers and pricing programs for strategic customers.
- Manage and enhance CRM data integrity, providing analytics and actionable insights to senior leadership.
- Develop and maintain advanced sales performance reports, dashboards, and KPIs to drive data-driven decision-making.
- Oversee forecasting and pipeline management, ensuring alignment with business objectives and sales targets.
- Optimize, automate, and implement scalable sales processes to improve efficiency and productivity.
- Collaborate with marketing to align lead generation, qualification processes, and sales enablement strategies.
- Support sales planning and quota setting for the sales team, ensuring balanced workloads and growth opportunities.
- Evaluate and manage sales enablement tools, providing recommendations for enhancements and new technology adoption.
- Partner with finance to establish pricing guidelines, ensure accurate tracking of revenue, commissions, and sales compensation plans.
- Partner with operations, program management and quality to establish new customers and parts within VF system.
- Provide training, mentorship, and guidance to sales team members on sales processes and tools.
- Identify process gaps, inefficiencies, and areas for improvement, implementing solutions to enhance overall sales operations.
Qualifications
- 5 years of experience in sales operations, sales strategy, or a related role within a technology company.
- Strong proficiency in CRM software (Salesforce, HubSpot, or equivalent) and sales reporting tools such as Tableau, Power BI, or Google Data Studio.
- Proven experience in managing sales processes, forecasting, and pipeline optimization.
- Strong analytical and problem-solving skills with the ability to interpret complex data sets and provide strategic recommendations.
- Excellent communication and collaboration skills to work cross-functionally.
- Highly organized, detail-oriented, and adept at managing multiple projects simultaneously.
- Ability to thrive in a fast-paced, high-growth environment.
- Understanding of pricing models, revenue recognition principles, and sales compensation structures.
Benefits
- Medical, dental, vision, and life insurance are available to you starting on your first day of employment
- Generous time off package, including vacation PTO, sick PTO, and 14 company-paid federal holidays
- 401(k) with company match and stock options
VulcanForms Inc. is committed to being an Equal Opportunity Employer, valuing employees with diverse, multi-cultural perspectives. We are dedicated to fostering an inclusive environment, empowering our team, and embracing diversity. We welcome all applicants and ensure fair and impartial treatment regardless of race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
