Customer Service (Healthcare)

Job Title: Customer Advocate

Job Type: Right to Hire

Pay Rate: $15/hr

Location: Springfield, IL

Job Description:

This position is responsible for researching and responding to telephone and written inquiries in a timely, accurate, and objective manner. It involves providing excellent customer service by resolving inquiries and offering support related to healthcare and health insurance matters.

Job Requirements:

• High School Diploma or GED (Education verification not required)
• At least 1 year of customer service experience, preferably in a healthcare or health insurance setting
• Ability to evaluate customer situations, make decisions, and quickly respond to inquiries
• Data entry and/or typing experience
• Strong interpersonal, analytical, organizational, and independent decision-making skills
• Clear and concise verbal and written communication skills

Preferred Job Requirements:

• 1 year of customer service experience
• 6 months of data entry experience in an office setting
• Experience with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management
• Knowledge of medical terminology and anatomy
• Referral preference for applicants who can meet testing criteria.