Assistant Client Manager

Wabash and Lake Consulting is not a standard marketing or advertising agency. We are incredibly unique in this space and operate as the Fractional Marketing Director, Fractional CMO, and/or Fractional Marketing Support Team which has led us to continued and sustained growth with a wide variety of clients.

Our team enjoys working mostly from home, operating as one within a transparent work environment, working hard but having fun with each other, and we break down department silos before they even start to form. With that said we have a fantastic opportunity for someone equally as unique, talented, passionate, supportive, hardworking, and fun-loving as we are to complement and grow along with us.

This may be a junior-level position but we are hiring with the intent for you to grow with us for the long-term. Our small and focused team is prepared to provide hands-on and real-world training to help you assume a strong role within our firm. This position offers you autonomy, trust, input, and career growth.

Job Description Summary

The Assistant Client Manager supports the Client Manager by ensuring smooth and effective communication, tracking deliverables, and managing administrative tasks associated with client projects related to marketing and advertising. They are integral to maintaining our high standards in client service by assisting with scheduling, documentation, communication, and project tracking.

To be successful in this role, you must have superb organizational, communication, and project support skills; and the ability to support our team in all phases of client interactions from pre-sales to post-project support. The Assistant Client Manager will help foster strong relationships with our clients to ensure their satisfaction and retention. You will be judged on accuracy, people skills, and determination to succeed while being caring and professional.

Primary Responsibilities

• Assist with scheduling and coordinating regular client meetings, as well as preparing presentations and relevant materials for meetings, client pitches, or events.

• Executing regularly assigned tasks related to the marketing and advertising needs of our clients.

• Maintain clear, proactive communication between clients, our internal team, and outside vendors to keep projects on schedule and on budget.

• Track and update client deliverables and project timelines, ensuring clear communication of changes or updates.

• Aid in organizing and documenting client feedback, ensuring alignment between the client’s goals and the work of our team.

• Provide day-to-day support with administrative tasks including documentation, file organization, workflow management, and report generation.

• Work with the Client Account Manager to address and resolve any client issues in a timely and satisfactory manner.

• Support the Client Account Manager in monitoring industry trends, researching opportunities, and generating ideas to improve products and services.

Skills and Qualifications

• Strong organizational skills with an eye for detail and accuracy.

• Excellent written and verbal communication skills, with the ability to actively listen and provide clear information.

• Ability to manage multiple priorities within our workflow management systems, meet deadlines and work effectively in a fast-paced environment.

• Proactive problem-solver with the ability to adapt and find creative solutions.

• Proficient with Google Workspace (Docs, Sheets, Slides) and familiarity with CRM and project management software.

• Experience in marketing or advertising support, including digital, traditional, and event-based marketing, is beneficial.

• Demonstrated ability as a team player with the ability to work remotely and independently.

• Ability to learn, iterate, and improve.

Preferred Skills

• Familiarity with design software such as Canva or Adobe Creative Suite.

• Basic copywriting and website editing experience.

• Business development support experience.

• Real-world business acumen.

• The ability to step up, speak up, and take action if needed.

• Bachelor's degree in a related field or relevant experience preferred

Requirements

• One to two years of previous experience in an administrative or support role within a marketing, advertising, or sales team environment.

• Experience creating presentations and supporting the coordination of meetings.

• Demonstrated proficiency with relevant software applications

• A proficient understanding of customer service best practices.

Work Conditions

• Primarily remote, with occasional travel to client or vendor sites in the Central Virginia area.

• Hours are generally 8:30 AM to 5:30 PM, Monday to Friday, with occasional extended hours based on project deadlines or events.

• Must be able to commute to client sites in Richmond VA and Central Virginia, as needed.

Compensation

A competitive compensation and benefits package based on work experience and skill level will be offered including healthcare, dental, vision, and retirement:

• Competitive pay and incentives.

• $43,000 - $51,000 base salary non-exempt role with opportunities for overtime.

• Paid holidays and paid time off.

• Comprehensive Medical, Dental, & Vision Benefits.

• Retirement savings program with matching options.

• A positive, transparent, respectful, supportive, and fun work environment.

If you're highly motivated, passionate about client care, and thrive in a dynamic and creative environment, we encourage you to apply for this exciting opportunity at Wabash and Lake Consulting. We look forward to welcoming a talented individual to our team!

Wabash & Lake Consulting is fully committed to providing equal employment opportunities to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Wabash & Lake Consulting will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship, or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

Job Type: Full-time

Pay: $45,000.00 - $51,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Experience:

• CRM software: 1 year (Required)
• Marketing: 2 years (Required)

Location:

• Richmond, VA (Required)

Work Location: Remote

Salary : $43,000 - $51,000