Scheduling Coordinator - FT

Washington Gastroenterology believes that digestive health is the foundation for a healthy life.  We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.  

We are WAGI

Washington Gastroenterology is seeking an experienced full-time Scheduling Coordinator for our Central Scheduling Office.  This team primarily works remotely from home supporting our patients, clinics and endoscopy centers (must be Washington based).  

Primary Responsibilities

• Answers the telephone, distributes incoming referrals, schedules the patient appointments with attention to detail to ensure accuracy
• Follow Standards & Expectations Guidelines and Scheduling Protocol
• Provides detailed explanation of the patient's responsibility to prepare for their upcoming appointment
• Obtains and verifies patient demographic and financial information and enters this in the scheduling system
• Schedules follow-up appointments, outpatient procedures, tests, and makes referrals to physicians as necessary
• Assists Operator as needed
• Participate in team activities and meetings including suggestions for process improvements, identifying concerns and suggestions, etc.
• Verify patient insurance coverage and follow up on benefits/authorizations
• Other tasks as assigned

 Qualifications

• High school graduate or GED required
• Basic MS Office skills required (Word, Excel, Outlook)
• Minimum of one (1) year experience in a customer-service environment required 
• Knowledge of medical terminology preferred
• Must be able to maintain confidentiality of personal information
• Ability to operate a computer, fax machine, and multi-line phone
• Ability to learn and utilize health management information software
• Ability and efficiency in typing and utilizing various software programs including Microsoft Office Programs
  • This team works primarily remote from home with training conducted onsite in Tacoma, WA.  Candidates must reside and work in Washington State and due to unique city ordinances that impact employers, WAGI does not allow anyone to work remotely from Seattle, WA.  The following conditions must be met for interested candidates in their remote location:
    • Minimum internet connection requirements and surge protection in your home
    • A home work environment that allows you to work free from distractions and sources of background noise and free of potential hazards including tripping hazards, electrical hazards, etc.
    • Ability to secure and protect WAGI supplied computer, phone, and systems and ensure protection of Personal Health Information (PHI)
    • Though this position provides the benefit of telework, it does follow a standard schedule based on the hours of operation
  • As a healthcare organization, the candidate must be fully vaccinated against COVID-19.  WAGI will consider requests for religious or medical accommodation exemptions from this requirement as allowed under the Mandate at the time of conditional Job Offer through Human Resources.  Your vaccination status is confidential information not to be shared with the Hiring Manager

 Physical Activities and Requirements

• Prolonged periods of sitting and performing administrative duties including the use of computers
• Ability to bend, twist, stoop, and reach
• Able to lift and carry supplies and equipment as needed (up to 25 pounds)

Compensation and Benefits

• Employees (and their families) who work full time (defined as working 30 or more hours per week) will be eligible for medical, dental, vision, long-term disability, accidental death and dismemberment, and basic life insurance.  In addition employees are able to enroll in our company’s 401(k) plan which includes a company provided safe harbor contribution of 3% of annual earnings and the potential for a company discretionary profit sharing contribution.
• All employees will be eligible to accrue PTO at a rate of .04 hours per payroll hour (1.6 hours for a 40 hour week) which can be used for and exceeds the required mandatory WA State and other local ordinances.  In addition, full time employees will be eligible for a Vacation accrual with a maximum annual accrual of 77 hours as a new hire.
• WAGI has 8 standard Holidays each year for which full time employees are eligible to receive paid holiday.  In addition, full time employees will be given 1 Float Holiday each year that they can schedule.
• This is an Hourly position and the anticipated Compensation range is $17.00-$21.00. The hired applicant is also eligible for annual discretionary bonuses.