What are the responsibilities and job description for the Program Manager III - Community Engagement position at Wake Forest Baptist Health?
JOB SUMMARY: The Program Manager III of Community Engagement and Research Access, under administrative review, is responsible for the management, facilitation, and support of research-focused projects and programs aimed at making research more accessible to all communities and lead initiatives to advance the science and practice of community engagement in research within the health enterprise. The position will involve developing resources and tools to promote research access as well as engaging communities across our diverse regions and footprint to ensure community expertise, insights, and perspectives are shaping and supporting community engaged research. The Program Manager III will work closely with Directors, the Senior Associate Dean of Community Engagement Research, other faculty, and team members, as well as maintain collaborative partnerships across the health enterprise to ensure programmatic success. The position will require effective communication, strategic planning, and a commitment to fostering community partnerships to achieve the overarching goals of advancing community engagement and research access across multi-level interventions within the research enterprise. The ideal candidate should have strong and demonstratable skills in developing, implementing, evaluating, and managing programs and/or services in research. The Program Manager III should also demonstrate experience in overseeing multiple programs and collaborating effectively with a diverse range of partners and stakeholders.
EDUCATION/EXPERIENCE: Bachelor's degree with five years' experience. Master's degree in Public Health, Health Administration, or related field with experience beyond three years preferred. Experience with community engagement, project management, program development, or administration and research experience is preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION: Certified project management professional preferred.
ESSENTIAL FUNCTIONS:
- Manages and oversees the planning, implementation, coordination, and evaluation of research-focused projects and programs and opportunities across the health enterprise.
- Assumes major responsibility for coordinating the successful and timely completion of tasks within projects.
- Manages the research process for various departments and organizations, including support for regulatory requirements, recruitment strategies, and internal and external stakeholder input across the health enterprise.
- Utilizes qualitative research methods by regularly facilitating focus groups, advisory boards, interviews, and group discussions with research participants and community members.
- Sources, identifies, initiates, and maintains contacts with community partners and organizations to introduce institutional projects, clinical trials, resources, and services, thereby sustaining academic-community partnerships and research education.
- Coordinates, trains, and deploys research supporters to ensure research is community centered.
- Implements all operational policies and procedures related to the functioning of the project/program.
- Prepares periodic analyses and reports reflecting the progress and trends of ongoing projects/programs; identifies and anticipates potential issues and risks; makes suggestions for improvement and implements them as appropriate. Drafts financial, statistical, narrative, and other reports as requested.
- Assumes responsibility for the outcome of the projects and programs, including qualitative and quantitative assessments of their success; assists and supervises support personnel, including students.
- Manages the preparation of reports and participates in the analysis of study data and the writing of academic publications.
- Represents the programs and research projects; serves as the project/program liaison, spokesperson, and representative.
- Ensures that all aspects of the projects are conducted in accordance with sponsor requirements, study contracts, and timelines.
- Promotes a cooperative work environment by utilizing communication skills, interpersonal relationships, and team building; provides leadership and guidance to others, including students and team members.
- Arranges, implements, and facilitates team meetings to achieve results; attends meetings with appropriate staff and faculty as necessary to provide and gather information.
- Ensures that all aspects of the projects are conducted in accordance with institutional and sponsor regulations and guidelines pertaining to research.
- Performs other related duties incidental to the work described herein.
SKILLS/QUALIFICATIONS:
- Community-Based Programs
- Ability to implement and oversee multiple community-based research programs
- Communication and Interpersonal Skills
- Solid oral and written communication skills to effectively build relationships across departments, within the community, and amongst teammates
- Exceptional interpersonal skills and the ability to influence through working relationships at all levels of management, both internal and external
- Demonstrate teamwork and professionalism
- Strong presentation skills to effectively promote desired outcomes that meet the needs of the community
- Excellent research and writing skills
- Collaboration and Facilitation
- Experience facilitating and working collaboratively with all levels of staff, faculty, and community leaders
- Ability to develop and mentor others
- Analytical and Problem-Solving Skills
- Skilled problem solver who can work independently
- Data-driven and able to collect, analyze, and present data to support proposed plans and to share with internal and external leadership, stakeholders, and partners
- Organizational and Project Management Skills
- Ability to effectively prioritize competing tasks, manage special projects, work under pressure, and meet deadlines
- Excellent project management skills, with the ability to lead and handle multiple time-sensitive, cross-functional initiatives
- Technical Skills
- Expertise in MS Office and ability to efficiently and frequently prepare program reports and presentations required
- Knowledge of electronic medical record, WISER, eIRB, REDCap, and other research-related systems
- Adaptability and Flexibility
- Ability/temperament to adapt to changing conditions and various job tasks
- Willingness and ability to travel occasionally
WORK ENVIRONMENT:
Clean, comfortable, office environment
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