Hospitality Sales Manager - Waldorf Astoria New York

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Hospitality Sales Manager to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

What will I be doing?

As the Hospitality Sales Manager, you will play a pivotal role in supporting the Director of Food & Beverage to deliver exceptional guest experiences, foster a highly engaged team, and drive the financial success of our private dining operations. This role focuses primarily on managing private dining room events and is ideal for a polished, service-driven professional who thrives in a fast-paced luxury environment.

You will be responsible for identifying and securing new business opportunities, cultivating relationships with VIP guests and key accounts, and overseeing the execution of client events to ensure an impeccable experience from start to finish. Serving as the primary point of contact for event planners and private dining clients, you will ensure every detail aligns with our brand standards and exceeds guest expectations.

In addition to managing on-site events, your role will include floor management of the restaurant. You’ll work closely with cross-functional teams to ensure flawless coordination, consistently high service standards, and an unforgettable guest journey.

We’re seeking a sophisticated and results-driven hospitality leader with a passion for creating memorable dining experiences, a flair for innovation, and the ability to build lasting client relationships through attentive, personalized service.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Proactively source and manage new and existing client accounts to exceed private dining revenue goals through strategic outreach, site visits, and personalized communication.
• Coordinate and maintain all client correspondence, internal reports, and event files with a meticulous eye for detail.
• Collaborate with cross-functional teams including Sales, Events, Culinary, and Service to deliver seamless, high-touch guest experiences.
• Contribute to daily and strategic meetings, pre-event planning sessions, and ongoing training initiatives.
• Ensure timely, effective communication with internal teams and clients via phone, email, and in-person interactions.
• Participate in site inspections and own the sales process from inquiry to post-event follow-up.
• Analyze challenges and offer thoughtful, effective solutions to elevate the guest experience.
• Stay current on trends in the luxury event space, continuously innovating to enhance offerings and execution.
• Uphold and exemplify the Waldorf Astoria’s values, mission, and commitment to excellence in every client interaction.
• Foster and maintain long-term client relationships by setting clear expectations and consistently delivering on them.
• Monitor dining room flow, guest satisfaction, and table turnover to optimize floor efficiency without compromising service quality.
  
  
  

The rate of pay for this role is $70,000 - $75,000 per year and is based on applicable and specialized experience.

What are we looking for?

• At least one (1) year of hospitality-related experience at a managerial level, preferably within a high-end or luxury environment.
• Familiarity with hotel property management and sales systems, particularly Delphi.fdc preferred.
• A relevant degree or certification in business development, hospitality management, or event planning (e.g., CMP, CPCE) is highly desirable.
• Proficient in reading, writing, and speaking the primary language(s) used in the workplace.
• Strong verbal and written communication skills with an emphasis on client interaction and guest service.
• Demonstrated success in sales, client relations, and business development.
• Excellent organizational and supervisory skills with a keen attention to detail.
• Sound knowledge of food & beverage offerings, event menu design, and presentation standards.
• Self-motivated with the ability to work independently and make informed decisions.
• Skilled in resolving guest concerns with professionalism and discretion.
• Proficient in Microsoft Office Suite (Word, Excel) and hospitality CRM platforms.
• Goal-oriented mindset with the ability to set, track, and achieve performance objectives.
• Position requires a combination of standing, walking, and sitting.
• Must be able to move efficiently throughout various departments of the hotel.
• Ability to lift and carry up to 15 lbs. regularly.
• Role requires consistent use of hands, repetitive motion, verbal communication, active listening, and visual acuity.
• Frequent communication with guests, team members, and stakeholders requires excellent hearing and speech clarity.
  
  
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
  
  
  

Work Locations

The Waldorf Astoria - New York

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Catering and Event Services