Program Coordinator

Company Overview

Walker-Miller Energy Services is a 24-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric, and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary

The Program Coordinator will work alongside team members and oversee and implement tasks and activities associated with delivering the Trade Ally Development Program. The Program Coordinator must be able to identify and rectify potential problems and be responsible for coaching, training, and developing contractors to be successful as an Energy Efficiency Trade Ally.

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Program Coordination

• Embrace and operate within our core values.
• Coordinate program logistics, including scheduling training sessions, workshops, and events.
• Manage participant onboarding, ensuring timely communication and a positive start to the program.
• Serve as the primary point of contact for participants, answering questions and addressing concerns.
• Support the development and distribution of program materials, such as schedules, training resources, and evaluations.
• Embrace and operate within the core values.
• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and business activities of its customers.
• Coordinate with Community Based Organizations/Trade Associations and agents of the Utility to provide support services to the contractors in the program cohort.
• Coordinate with agencies and allies to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts.
• Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate and follow up with program updates and disqualifications to participants.
• Maintain, update, and add entries to the program databases accurately. This may require contacting participants and clients.
• Help maintain and update additional program spreadsheets relating to project tracking, lead sharing, and any other needs of this nature that arise.
• Assist participants and clients to ensure they have the correct information and marketing materials to promote the program.
• Help with customer service calls, corresponding with customers and agencies with clear direction from program manager.
• Assist with the development and implementation of a plan to attract new customers/participants to meet program objectives.
• Support the outreach and application process to ensure applicants adhere to program rules and requirements.
• Establish and maintain effective working relationships with employees, other agencies, and the public.

Participant Support

• Track participant progress, attendance, and engagement, maintaining accurate records and documentation.
• Assist participants with accessing resources, including job opportunities, training materials, and mentorship.
• Foster a supportive and inclusive environment to help participants achieve their business goals.

Stakeholder Engagement

• Assist in building relationships with community organizations, educational institutions, and industry partners.
• Coordinate guest speakers, trainers, and mentors, ensuring alignment with program goals.
• Represent the program at community events and outreach activities to recruit participants and build awareness.

Data Management & Reporting

• Collect and organize data related to program activities, participant outcomes, and key performance indicators (KPIs).
• Prepare reports and updates for the Program Manager and other stakeholders.
• Identify areas for improvement based on feedback and program data.

Administrative Support

• Maintain program calendars, tracking deadlines, milestones, and events.
• Ensure that all logistical details are handled, including securing venues, materials, and catering for events or training sessions.
• Ensure program events (graduation/mixers) have an updated run-of-show and follow an approved checklist of items with Program Manager.

Minimum Qualifications:

• Valid driver's license and reliable transportation
• Experience working with small businesses/vendors as contractors.
• Must be able to handle a wide work variety that may not be explicitly stated above listed duties and work in a fast-paced environment.
• Ability to work independently and excellent organizational skills.
• Analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

Desired Qualifications:

• Associate degree or equivalent work experience.
• 2 - 4 years of previous Energy Efficiency industry experience.
• Experience identifying and developing relationships, as well as collaborating with community organizations.
• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment as needed.
• Must be detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and team members
• Ability to thrive in a collaborative environment.
• Function well with a very diverse group of people.
• Work under frequent time pressures.
• Utilize good judgement to plan and accomplish goals.
• Troubleshoot issues as needed.

Licenses & Certifications:

• Valid driver's license

Physical Demands and Work Environment:

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift to 10 pounds.
• Noise level is typically moderate.

Travel:

• 25% Local travel

Note: The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)