Area Manager (fast-food industry)

JOB SUMMARY

An Area Coach is an energetic leader responsible for driving the growth and success of multiple Quick Service Restaurants (QSR). In this role, you will:

Oversee the people, processes, and operations to ensure excellence in daily activities across 6-8 assigned stores.

Serve as a mentor, coach, and trainer, recognizing and motivating Restaurant General Managers (RGMs), Assistant Unit Managers (AUMs), Shift Supervisors (SS)

, and Restaurant Teams.

Support managers, set and plan goals, and focus on in-store opportunities, process improvement, and maintaining high standards.

ROLES & RESPONSIBILITIES

Operational Oversight:

Conduct regular site visits to review operations, address issues, and ensure compliance with health, safety, and sanitation regulations.

Monitor and manage key performance indicators (KPIs) such as sales, profitability, customer satisfaction, and other operational and financial costs.

Team Leadership and Development:

Recruit, train, nurture, develop, and inspire your teams to build a culture of excellent customer service.

Provide ongoing coaching, mentoring, and support to help achieve operational and financial goals.

Conduct performance evaluations, set goals, and create development plans.

Foster a positive and collaborative workplace culture where everyone feels valued.

Financial Management:

Understand and manage the restaurant's Profit and Loss (P&L) statement.

Manage budgets for each restaurant in the area.

Review and analyze financial statements, sales reports, and other performance data to identify areas for improvement.

Implement strategies to control costs and increase profitability, including labor management, inventory control, and waste reduction.

Customer Service:

Ensure all restaurants deliver a consistently high level of customer service.

Address and resolve customer complaints and issues in a timely and professional manner.

Implement customer service initiatives to enhance the guest experience and build customer loyalty.

Marketing and Promotions:

Execute local/national marketing campaigns and promotions.

Monitor the effectiveness of marketing efforts and adjust strategies as needed to drive sales and traffic.

Quality Control:

Maintain high standards of food quality, safety, equipment, and sanitation in all restaurants.

Ensure compliance with company policies, local health regulations, and industry standards.

Implement regular audits and inspections to ensure adherence to quality standards.

Inventory and Supply Chain Management:

Oversee inventory management and ensure adequate supply levels in all restaurants.

Work with suppliers to ensure timely delivery of quality products/services at agreed-upon prices.

Implement inventory control procedures to minimize waste and reduce costs.

Strategic Planning:

Assist in developing long-term strategic plans for the growth and expansion of the area.

Identify opportunities for new restaurant openings, relocations, or remodels.

Participate in regional and corporate meetings to align area operations with overall company goals and objectives.

Reporting and Communication:

Prepare and present regular reports on area performance, including sales, labor, and customer satisfaction metrics.

Communicate effectively with RGMs, team members, and upper management to ensure alignment and transparency.

Foster a culture of open communication, collaboration, and continuous improvement.

Problem Solving:

Identify and address operational challenges and issues proactively.

Implement solutions and best practices to improve efficiency and performance.

Collaborate with other Area Coaches and departments to share insights and strategies.

Skills and Qualifications

Servant Leader: Success depends on the team's success.

Mentor and Coach: Effectively mentor and coach RGMs and their team members.

Grow Others: Hire, develop, and promote a strong bench by consistently preparing management teams for growth opportunities.

Learner Mindset: Enjoys learning and improving processes.

Customer Service Focused: Prioritizes delivering excellent customer service and great products.

Organized: Great time management skills.

Financial Acumen: Proficient in understanding finances.

Ownership Mindset: Takes responsibility for business outcomes.

Key Performance Indicators (KPIs):

Sales Growth: Achieve and exceed sales targets for all restaurants in the area.

Profitability: Meet or exceed budgeted profit margins and control expenses effectively.

Customer Satisfaction: Maintain high customer satisfaction scores through quality service and products.

Employee Retention: Reduce turnover rates and build a stable, motivated workforce.

Operational Compliance: Ensure all restaurants comply with health, safety, and company standards.

QUALIFICATIONS:

Bachelor’s degree in business administration, Hospitality Management, or related field preferred.

Minimum of 3 years of experience in a multi-unit management role within the QSR or fast-food industry.

Strong leadership and team-building skills with a track record of developing high-performing teams.

Excellent financial acumen and experience managing budgets and P&L statements.

Exceptional customer service skills and a commitment to delivering superior guest experience.

Ability to travel frequently and work flexible hours, including evenings and weekends.

Strong problem-solving skills and the ability to make decisions under pressure.

Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.

REQUIREMENTS

Minimum of 3 years of multi-unit restaurant management experience, preferably in Quick Service Restaurants.

Effective verbal and written communication skills.

Must be at least 18 years old with valid U.S. ID.

Must pass a criminal background check and be able to manage minors.

Must be flexible with work hours, including weekends and holidays, to meet business needs.

Ability to stand for lengthy periods and lift up to twenty-five pounds.

Reliable transportation to and from work.

Be willing to have fun and be part of the culture.

Job Type: Full-time

Pay: $66,908.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift

Work Location: In person

Salary : $66,908 - $85,000