What are the responsibilities and job description for the Service Writer Job at Walt Massey in Hattiesburg position at Walt Massey?
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Walt Massey. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
What We Offer
Health insurance
Dental, vision insurance
401(k) plans
Paid holidays
Paid vacation time
Paid training
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Fantastic communication skills with your customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Service Writer Job at Walt Massey in Hattiesburg?
Sign up to receive alerts about other jobs on the Service Writer Job at Walt Massey in Hattiesburg career path by checking the boxes next to the positions that interest you.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Not the job you're looking for? Here are some other Service Writer Job at Walt Massey in Hattiesburg jobs in the Hattiesburg, MS area that may be a better fit.
We don't have any other Service Writer Job at Walt Massey in Hattiesburg jobs in the Hattiesburg, MS area right now.
