Slot Floor Supervisor-Omaha

Summary

Slot Floor Supervisor 

$21/hour

SUMMARY DESCRIPTION:

The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, Omaha.• Assists in developing and implementing effective strategy for managing customer service for the Slot Operations Team.• Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.• Creates weekly and daily schedules.• Ensures application of federal currency reporting standards.• Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution.• Maintains meticulous security of keys, radios, handheld devices and any other items issued to them and complies with company safety standards.• Attends all required training meetings.• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.• Must be flexible in scheduling based on business needs.• Performs other tasks as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.• Must be 21 years or older. • High school diploma. GED, or relevant experience.• Three (3) years of experience in a guest service or customer service driven industry in a high volume, complex resort casino environment preferred.• Excellent organizational skills and attention to detail.• Strong analytical and problem-solving skills.• Proficient with Microsoft Office Suite or related software; and slot systems experience a plus.• Must have complete technical understanding of broad range of slot machines and systems and ability to train others.• Ability to interact with mobile devices and touch screen technology • Previous experience using Smart Phones and/or Tablets applications strongly preferred.• The ability to learn player tracking systems and complimentary guidelines consistent with normal industry standards.

CORE COMPETENCIES:

• Guest Focus• Initiative• Teamwork Orientation• Communication Proficiency• Ethical Conduct• Problem Solving/Analysis• Decision Making• Flexibility• Stress Management/Composure

BENEFITS• Federal Employees Medical Coverage• Full Insurance Coverage offerings• 401K with Day 1 Vesting & Company Match• Quarterly Incentive Program• Vacation, Holiday & Sick Days• Discounted Meal Program

TRAVEL REQUIREMENTS: Travel is generally not required for this position. 

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NRGC Gaming License.Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:1 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness1 Exposure to cramped spaces1 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights1 Exposure to work safety hazards3 Exposure to secondhand smoke2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:1 Physical mobility: movement from place to place on the job, considering distance and speed1 Physical agility: ability to maneuver body while in place1 Ability to lift up to 75 lbs.1 Physical strength to manage routine office materials and tools1 Dexterity of hands and fingers1 Dexterity of feet1 Physical balance: ability to maintain balance and physical control1 Coordination: including eye/hand, hand/foot, etc.1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks2 Memory, considering the amount and type of information2 Complexity of decision making2 Time pressure of decision making2 Analytical thinking2 Conceptual thinking2 Ability to compute basic math calculation

COMMUNICATION:1 Fluency in English0 Fluency in another language3 Verbal communication3 Written communication1 Non-verbal communication

SENSORY ABILITIES:3 Ability to see3 Ability to distinguish colors1 Ability to hear0 Ability to smell0 Ability to taste1 Sense of touch

Salary : $21