Night Manager at Warren Street Hotel

Night Manager – Luxury Hotel

Warren Street Hotel
Firmdale Hotels PLC
New York, NY

Join the award-winning Firmdale Hotels team as a Night Manager at the luxurious Warren Street Hotel. This leadership role oversees all hotel operations during the overnight shift, focusing on Front Office management, night audit, and ensuring guest satisfaction and safety.

Key Responsibilities:

• Lead and mentor the Front Office team to maintain service excellence, providing coaching and training as needed.
• Supervise all hotel operations during the night shift, ensuring smooth workflows and a seamless guest experience.
• Conduct staff briefings, updating the overnight team on VIP arrivals, group check-ins, special requests, and other key information.
• Ensure accurate and timely completion of the daily night audit.
• Act as Manager on Duty in the absence of the Front Office Manager, professionally handling guest concerns, complaints, and emergencies.
• Coordinate and manage guest relocations when necessary, ensuring a smooth process in collaboration with the Front Office Manager.
• Prepare detailed daily reports summarizing overnight activities for senior management review.

Qualifications:

• Proven experience in Front Office Management, Night Audit, or as Manager on Duty in a luxury hotel, preferably in NYC.
• Proficiency in Opera property management software is required.
• FLSD certification is highly desirable.
• Outstanding verbal and written communication skills.
• Professional, approachable demeanor with a guest-centric mindset.
• Strong organizational and leadership abilities to effectively manage a dynamic team.

Team Member Benefits:

• Paid Vacation, Sick, and Personal Days
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Commuter Benefits
• Holiday Staff Parties and Appreciation Events
• In-House Uniform Dry Cleaning Services
• Complimentary Team Member Meals While on Duty
• Departmental and Company-Wide Incentive Programs

Why Join Us?

At Firmdale Hotels, we take pride in delivering exceptional guest experiences through a team of dedicated professionals. As a Team Member, you will join an award-winning company that values career development, promotes from within, and fosters a culture of excellence.

Firmdale Hotels is renowned for its individuality, style, and modern elegance, making it a company to be proud of. Our achievements in training and Team Member development include:

• Winner of the Springboard Award for Excellence – "Best Career Progression"
• Winner of Training Journal Award – "Best Customer Service Initiative"
• Winner of the Springboard Award for Excellence – "Best Initiative to Attract People into Management"

If you are passionate about delivering exceptional guest service and thrive in a leadership role, we encourage you to apply today and become a valued member of our dynamic team.