Hotel General Manager - HIE Kingdom City

The General Manager is responsible for all aspects of operations at the hotel, from day-to-day staff management and basic operations to handling guest needs. He / She should be an ambassador for the brand and Warrenton Oil Company as a whole. Provide leadership and strategic planning to all departments in support of the service culture to maximized operations and guest satisfaction. They work very closely with Human Recourses and both the Hotel Area Manager and the Director of Operations. This position is deemed part of the Critical Response Team.

Job Knowledge And Responsibilities

• Remain current with the Operations Manual, Personnel Manual, Bulletins, Memos, emails, etc.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Maintain a hotel inspection grade of at least 85% on the Image Evaluation.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Act as a final decision maker in hiring key staff.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
  
  

Service Orientation

• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
  
  

Communication, Collaboration, and Teamwork

• Provide initial and ongoing training/guidance to hotel associates in areas of merchandising, customer service, safety and security, equipment operation, cash control, and inventory control.
• Perform specific tasks as assigned by the Operations Director.
  
  

Planning, Organizing, and Accountability

• Oversee the operations functions of the hotel, as per the Organization needs.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
  
  

Initiative, Problem-Solving, and Decision Making

• Hold regular briefings and meetings with all head of departments.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Respond to audits to ensure continual improvement is achieved.
  
  

Responsible for safeguarding the quality of operations both (internal & external audits

• 5-10 years’ experience with a Bachelor’s degree in Business, Hospitality or equivalent.
• 3-5 years’ experience with a Master’s degree in Business, Hospitality or equivalent.