What are the responsibilities and job description for the Matchday Credential Assistant position at Washington Spirit?
The Washington Spirit Matchday Credential assistant will represent the Washington Spirit at the staff check-in during all home matches at Audi Field. This position is essential for maintaining proper access control policies for guests of the Washington Spirit on matchdays. The Matchday Credential assistant will be responsible for completing administrative and operational tasks, aiding with any credential issues, and delivering excellent customer service to guests. Matchday Credential assistants will operate under the direction of the Operations Coordinator and the Director of Matchday Operations.
Duties/Responsibilities:
- Responsible for keeping matchday credentials extremely organized, using on-site printing software effectively, and properly utilizing a two-way radio.
- Opening, operating, and closing Audi Field staff check-in on matchdays.
- Inputting, tracking, and confirming of all match day credential requests.
- Effectively utilizing knowledge of credential policies and procedures.
- Providing excellent general communication for guests during check-in.
- Answering questions for guests about activity and service locations inside the venue.
- Ensuring a positive experience at check-in through friendly interactions, proactive engagement, knowledge of match and venue procedures, professional appearance, and service.
- Performing other related duties as assigned.
Requirements:
- The ideal candidates will reside in the DMV area.
- There is no guaranteed number of hours per week, scheduling is set on an as-needed match basis.
- Must be at least 18 years of age. High School Diploma or equivalent is required.
- Required to travel frequently, within the DMV area with own vehicle transportation.
- Previous experience in venue operations is preferred.
- Previous experience with security administration is a plus.
- Available for all of Washington Spirit home matches at Audi Field.
- Indoor and outdoor work with some exposure to adverse conditions.
- Available to work flexible hours including evenings, weekends, and holidays in support of matches and events.
- Proof of COVID-19 Vaccination prior to employment start date.
Skills/Abilities:
- Excellent technological competence. Eager and willing to learn new software and systems.
- Well-organized, self-starting, hard-working, detail-oriented, adaptable, and dependable.
- High-level communication, attention to detail, and customer service skills.
- Mature, outgoing disposition when engaging fans, guests, and supporters.
- Effective problem-solver and flexible thinker can operate confidently without regular, direct supervision.
- Able to adjust quickly to unforeseen circumstances.
- Able to actively communicate information calmly, clearly, and concisely with staff members and guests.
- Thrives in a team environment.
- Passionate about the Washington Spirit, women’s soccer, and women’s sports and willing to continue learning and supporting the organization’s mission, values, and goals.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
