What are the responsibilities and job description for the Matchday Retail Assistant position at Washington Spirit?
The Washington Spirit Matchday Retail Team represents the Washington Spirit across a variety of consumer engagements; including but not limited to home matches at Audi Field, watch parties, partner event and other experiences. At home matches, members will assist with retail operations pre- and post-match and also during the course of the match. Team members help provide positive retail experiences
The Matchday Retail Assistant will:
- Assisting club retail operations with setup, inventory transfer, on-site sales and teardown at matches and events with Washington Spirit merchandise partner.
- Answering customer questions about specific products/services and merchandise
- Ensure a positive fan experience at events and matches through friendly interactions, proactive engagement, knowledge of match and venue procedures, professional appearance and service.
- Answering fan questions about activity and merch locations inside the venue.
- Move merchandise between club event and match locations in venue.
- Actively communicate routine and emergency information clearly and concisely with Washington Spirit staff members during matches.
- Perform other related duties as assigned.
The ideal candidate has:
- The ideal candidates must reside locally.
- Scheduling is set on an as-needed event/match basis; there is no guaranteed number of hours per week,
- Must be at least 18 years of age. High School Diploma or equivalent is required.
- Required to travel frequently, within the DMV area with reliable transportation to Audi Field.
- Previous retail or customer service experience preferred
- Available for at least 10 Washington Spirit home matches at Audi Field
- Open to working in indoor and outdoor environments, with exposure to adverse conditions
- Must be able to move and/or lift up to 50 pounds
- Available to work flexible hours including evenings, weekends, and holidays in support of matches and events.
- Proof of COVID-19 Vaccination prior to employment start date.
- Well-organized, self-starting, hard-working, detail-oriented, adaptable, and dependable.
- Mature, outgoing disposition when engaging fans, guests, and supporters.
- Effective problem solver and flexible thinker can operate confidently without regular, direct supervision.
- Thrives in a team environment.
- Passionate about the Washington Spirit, women’s soccer, and women’s sports and willing to continue learning and supporting the organization’s mission, values, and goals.
- Excellent communication, collaborative, and customer service skills.
ABOUT THE WASHINGTON SPIRIT
The Washington Spirit is a founding club in its 13th season of the National Women’s Soccer League (NWSL) proudly representing the Washington, DC metropolitan area. It is the first franchise to have a minority woman hold a majority stake. A visionary entrepreneur, Michele Kang, is leading a new era for women’s sports with a vision to:
- Become the most preeminent sports organization in the world;
- Build a high-performance culture of winning on and off the pitch;
- Train women as women; and
- Motivate and inspire the next generation of girls and women.
Washington Spirit will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and perform critical job functions. Please contact us to request an accommodation at HR@washspirit.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
