What are the responsibilities and job description for the Operations Assistant position at Washington Spirit?
The Washington Spirit Matchday Operations Team plays a pivotal role in representing the Washington Spirit through a diverse range of consumer engagements, match-day preparations and stadium activations. These include but are not limited to home matches at Audi field and special events. Our team is dedicated to creating enduring and remarkable experiences for Washington Spirit supporters across the DMV region, ensuring a memorable time at each home match. During home matches, Operation team members will actively contribute to sporting operations and partner activation initiatives and stadium set-up and tear down, working under the supervision of the Event Operations Coordinator.
This position is seasonal and part-time for the 2025 Spirit match schedule. The work schedule is set on an as-needed event/match basis. There are no guaranteed number of hours per week.
Duties/Responsibilities:
This position is seasonal and part-time for the 2025 Spirit match schedule. The work schedule is set on an as-needed event/match basis. There are no guaranteed number of hours per week.
Duties/Responsibilities:
- Collaborate with the Event Operations Coordinator to ensure match-day preparations run smoothly, including the setup and teardown of the stadium concourse, field, Audi Drive, locker rooms, and club/suites spaces.
- Maintain and repair in-stadium assets throughout the season, preparing them for off-season storage.
- Proactive quality control of concourse and fan activity
- Assist club partners in all aspects of setting up, operating, and dismantling activation areas.
- Support pregame and halftime Match Day Memories initiatives, engaging with youth and community groups.
- Address fan inquiries regarding activities and service locations within the venue.
- Maintain inventory of club assets used each game and flag any concerns to the Event Operations Coordinator.
- Ensure a positive and exceptional fan experience at events and matches through friendly interactions, proactive engagement, in-depth knowledge of match and venue procedures, maintaining a professional appearance, and delivering excellent service.
- Proactively and effectively communicate routine and emergency information with Washington Spirit staff members. Report to posts to effectively work through a shelter in place
- Perform other duties as assigned.
Requirements:
- Ideal candidates should reside in the DMV area.
- Flexibility in scheduling, with no guaranteed number of hours per week; based on as-needed event/match requirements.
- Minimum age requirement of 18 years and a High School Diploma or equivalent.
- Frequent travel within the DMV area using your own vehicle is mandatory.
- Prior experience in operations, marketing, promotions, or events is preferred.
- Availability for 80% of Washington Spirit home matches at Audi Field during the season, which runs from March 2024 to November 2024.
- Ability to work indoors and outdoors, with some exposure to adverse conditions.
- Capability to move and/or lift objects weighing up to 50 pounds.
- Flexibility in work hours, including evenings, weekends, and holidays, to support matches and events.
- Proof of COVID-19 Vaccination is required prior to employment start date.
Skills/Abilities:
- Highly organized, self-motivated, diligent, detail-oriented, adaptable, and dependable, with the ability to see tasks through to completion.
- Ability to work outside and on your feet for extended hours on game days.
- Possess a mature and outgoing disposition when engaging fans, guests, and supporters.
- Effective problem solver and flexible thinker, capable of operating confidently with minimal supervision.
- Thrive in a team-oriented environment and demonstrate a passion for the Washington Spirit, women's soccer, and women's sports, with a willingness to continue learning and supporting the organization's mission, values, and goals.
- Excellent communication, collaboration, and customer service skills to enhance the overall fan experience.
ABOUT THE WASHINGTON SPIRIT
The Washington Spirit is a founding club in its 13th season of the National Women’s Soccer League (NWSL) proudly representing the Washington, DC metropolitan area. It is the first franchise to have a minority woman hold a majority stake. A visionary entrepreneur, Michele Kang, is leading a new era for women’s sports with a vision to:
The Washington Spirit is a founding club in its 13th season of the National Women’s Soccer League (NWSL) proudly representing the Washington, DC metropolitan area. It is the first franchise to have a minority woman hold a majority stake. A visionary entrepreneur, Michele Kang, is leading a new era for women’s sports with a vision to:
- Become the most preeminent sports organization in the world;
- Build a high-performance culture of winning on and off the pitch;
- Train women as women; and
- Motivate and inspire the next generation of girls and women.
Washington Spirit will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and perform critical job functions. Please contact us to request an accommodation at HR@washspirit.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
