What are the responsibilities and job description for the Customer Service Representative (Temporary) position at Washington Trust?
Customer Service Representative (Temporary)
We have an exciting opportunity for multiple customer service professionals to join our Customer Solution Center on a temporary assignment. We are looking for applicants with prior customer service experience to assist, through the summer, with the implementation of our new Business Online Banking platform.
Positions will be on site at our Richmond or Warwick locations. Part- time or full-time hours are available during the hours of Monday thru Friday 8:30am-6pm and Saturdays 8:30am – 1pm.
Responsibilities include (but are not limited to):
Assisting customers with initial login
Resetting passwords
Unlocking users and administrators
Updating One-Time Passcode phone numbers
Updating contact information
Walk customers through an overview of the new platform
Troubleshoot (and report) issues with new platform or browser
Providing guidance and assistance to customers in oral or written format regarding questions or problems with the business online banking application
Requests for additional account maintenance from the customer may need to be transitioned to the Customer Solutions Center for further assistance.
Requirements include:
Professional telephone skills
Ability to deal effectively with customers while assisting with problem resolution
General computer navigation and knowledge of browsers/settings
General understanding of online banking applications
Please call or email Kathleen Meringolo at kameringolo@washtrust.com or 401-348-1479 with any questions.
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