What are the responsibilities and job description for the Customer Service Representative position at Waste Connections US, Inc?
Kahut Waste Services, a Waste Connections company, is looking for a high energy Customer Service Representative to join our team in Canby, Oregon .
Schedule is Monday-Friday
Shift is 8 : 00 AM - 5 : 00 PM
Starting rate of pay is $21.00 / hour
Bilingual in English & Spanish with pay differential.
WHY WASTE CONNECTIONS?
Check out our video :
CULTURE : It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
INTEGRITY : Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.
DUTIES AND RESPONSIBILITIES :
- This is an i n-person position that requires attendance in a call center office setting .
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interact with new or existing customers over the phone, and record information in the computer for customer service billing or product information.
- Chat with customers by phone to activate, discontinue, or change services.
- Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
- Deliver services to customers in a manner that promotes goodwill.
- Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
- Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone and by email.
- Engage or assist with sales for new or additional services.
- Prorate customer accounts based on account service changes.
- Assist in other areas as needed
MINIMUM JOB REQUIREMENTS :
To be considered for any of our current openings you must complete an application at .
Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including : medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Salary : $21
