Program Coach

Are you passionate about positively impacting children by providing life-changing access to educational resources and technology to all learners? If so, then we want to discuss this opening with you! Waterford.org is recruiting for a Program Coach position. The primary responsibility of the Program Coach is to connect, support and guide the families and caretakers of learners using the Waterford Upstart program. Waterford Upstart provides FREE in-home early literacy software and academic support to prepare children for kindergarten.

Parents/guardians are their child's first teacher. As a Waterford Upstart Program Coach, you will conduct conversations with assigned families and caregivers actively using Waterford Upstart programs through scheduled and unscheduled outbound contact. These discussions will focus on the children's academic progress, social-emotional well-being, motivation, and software usage routine while guiding parents and caregivers to existing Waterford Upstart resources. Program Coaches previous professional experience in education (social work, early learning, etc.) makes them an invaluable mentor and resource to Waterford Upstart families.

A typical workday is super structured and will be spent on a computer guiding families who are using the Waterford Upstart software via computer texting, emailing, and outbound phone calls. Your passion for preparing a child for a lifelong love of learning is foundational to authentic family engagement and learner success!

Responsibilities

• Facilitate an encouraging relationship with families and caretakers representing culturally and socially diverse backgrounds by providing academic guidance and social emotional support to advance child learning

• Communicate in culturally and linguistically responsive ways by understanding family backgrounds, cultures, and learning goals to differentiate coaching strategies that meet the child’s learning needs

• Connect with parents through various outbound contact methods to answer questions, offer motivational tips to encourage their child's software usage, and empower families as partners in their child’s learning and school readiness.

• Time management is critical as a remote coach. You must be working to support our Upstart families throughout the entire 8-hour shift

• Manage inbound calls, text and email for program support and responses to our outbound inquiries.

• Schedule follow-up appointments to build an ongoing relationship that work within the user's availability

• Manage software usage and user profiles using an online management system

• Meet all departmental critical metrics, such as quality, efficiency and contact requirements

• Continuously champion, promote, and advance diversity, equity, and inclusive excellence at Waterford.org.

• Collaborate on and contribute to organizational DEI efforts and goals.

Qualifications

• 2 to 5 years Early Education experience, social work, or related field

• BS/BA in education, social work, psychology, sociology, early education, or similar degree preferred

• Ability to provide outstanding customer service while guiding/mentoring parents and enable them to be their kid's first teacher

• Outstanding communication using all forms of contact: phone, email, and text

• Proven track record to actively listen while displaying emotional intelligence and understanding to a diverse group of participants while providing program support

• Independent worker who is a naturally proactive, skilled problem solver, especially in a work-from-home environment

• Comfortable in a fast-paced, deadline driven environment with strong organizational skills and good time management

• Demonstrated ability to collaborate with coworkers/departments to learn new processes and technical troubleshooting skills quickly

• Keyboard at least 40 WPM and proficient in Google Suite

About Waterford.org

Waterford.org is an education nonprofit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents and caregivers as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.

Our Commitment to Equity & Inclusion

Waterford's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.

Working at Waterford.org

Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $20.00 per hour depending on the education, experience and skill level of the individual we hire. In addition to your base salary Waterford has an annual bonus program. We offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering. Currently, Waterford requires all new hires to provide proof of COVID-19 vaccination or file a religious or medical exemption (as applicable by federal, state, and local law).

Salary : $20 - $0