What are the responsibilities and job description for the Front Desk Associate position at WaTiki Resort?
Responsibilities
- Responsible for making room reservations and checking guests in and out of the Hotel.
- Issues room keys, Pamphlets, discount cards, etc.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
- Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times
- Arranges transportation for guests.
- Compute bills, post charges, collects payment and makes change for guests.
- Runs various reports - hand written and computer.
- Maintain the cleanliness and neatness of the front desk and lobby area.
- Wear a uniform up to property standards and nametag at all times on property.
- Other duties may be assigned to meet business needs.
Other Qualifications:
- Must be 18 years or older.
- Must have strong computer skills and ability to learn hotel property management system(s).
- Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
- Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
- Working knowledge of MS Office required, hotel property management systems a plus.
- Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
- Dependable with reliable transportation and the ability to work a flexible schedule.
- Ability to stand for extended periods of time.
Benefits for full-time Associates:
- Health / dental / vision / life
- 401k plan with 3% match after one year of employment
- Company-wide discounts on hotel rooms and restaurants
We offer daily pay to all Associates through ZayZoon!!!
An equal-opportunity employer
