What are the responsibilities and job description for the Customer Service Representative position at Watson's?
Do you enjoy helping others? Watson’s wants extraordinary people with a passion for assisting others as candidates for a Customer Service Representative position. At Watson’s, the customer experience is our top priority, and we’re looking for individuals that:
- Possesses relationship building skills, and has a passion for providing world-class service.
- Has experience in people facing industries, including service, retail or hospitality.
- Demonstrates success with establishing and maintaining positive working relationships with customers.
Watson’s is a specialty retailer with pool tables, leather seating, theater seating, spas, above ground pools, casual furniture, game tables, gas grills, fireplaces, bars, and more.
Our Mission is to bring families together for fun, relaxation and a break from the daily stresses of life. Our heritage is building long-term partnerships with customers, employees, suppliers, and installers by providing quality leisure products and services.
Our Vision is to provide world class, trail-blazing customer service, far surpassing our customer's desires. When families seek fun and excitement, they instinctively think of Watson's of Cincinnati because of our legacy.
The Customer Service Representative team an integral part of our team that places warranty claims, schedules deliveries, sets up work orders for technicians, receives inbound calls, makes outbound calls, and fulfills purchasing duties as needed.
- This is a full-time hourly position that is required to work some evenings, weekends and holidays.
- Pay up to $25 per hour, depending on prior experience, knowledge and skills.
When you join the Watson’s Team, here are just some of the benefits you receive:
- Competitive Wage and Bonus Program
- Comprehensive Medical and Dental Insurance; including Health Savings Account
- 401K Retirement Savings
- Discounted Employee Purchase Program
- Paid PTO/Holidays
This position requires: Exceptional customer service skills, phone skills, trouble shooting skills, mechanically minded, multi-tasking, project management, purchasing, high motivation, PC skills (MS office), team player and knowledge of retail operations. Ability to lift up to 50lbs., climb heights up to 6ft.
Join our team at Watson’s “The fun place to shop” and Work!
Job Type: Full-time
Pay: Up to $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Experience:
- Conflict management: 2 years (Required)
- Call center: 3 years (Required)
Work Location: In person
Salary : $25
