What are the responsibilities and job description for the Field Service Dispatcher (CMD) position at Waukesha Pearce Industries?
Primary Job Responsibilities:
- Answer customer requests for Field Service repairs and schedule a min. of 10-15 Field Service technicians.
- Follow-up with customers and technicians to make sure WPI is providing a superior service.
- Review oil sample history and technical information for repairs.
- Take calls for service from internal and external customers.
- Direct service technicians daily work.
- Review open jobs to assess scheduling and completion.
- Assist Billing Clerk with closing and billing jobs.
- Oversee securing and delivering parts for Field Service department.
- Promote good welfare among the company and its’ divisions.
- Perform other duties as assigned.
Minimum Qualifications:
- Must have a minimum of 4 year(s) previous experience.
- High School Diploma, G.E.D. or equivalent.
- Prefer bilingual (English/Spanish) speaking and writing skills.
Requirements: Knowledge, Skills and Abilities (KSAs)
- Must have a working knowledge of the above titled position and how it relates to the overall business and its’ objectives.
- Must meet goals and objectives set forth by the company.
- Must conform to policies and procedures set forth by the company.
- Must have current driver’s license and acceptable driving record per WPI insurance carrier standards. (ONLY IF JOB REQUIRES)
- Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation. (ONLY IF JOB REQUIRES)
- Must be able to lift 50 (ONLY IF JOB REQUIRES)
- Must be able bend and twist several times a day.
- Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.).
- Must be dependable and able to work independently.
- Must maintain good client relations.
- Must maintain a professional appearance.
- Must promote and maintain a clean, neat and safe work environment.
- Must have the ability to work flexible hours, days, and weekends (as necessary).
- Must have the ability to supervise and motivate others.
- Must have the ability to effectively evaluate others.
- Must protect the company assets and interest.
Working Conditions:
- Typical hours of work Monday through Friday; 7m. to 4 p.m.
- Office indoor and outdoor work.
