What are the responsibilities and job description for the Customer Service/ Dispatcher position at Way Companies?
Founded in 1918 The Way Companies have excelled by pioneering new mechanical system technologies and always striving to be at the forefront of technological innovation. Way’s team consists of Professional Engineers, Project Managers, Certified Energy Managers, a dedicated Customer Service department, Marketing and Sales professionals, Service Managers, a Quality Control Service Director, and close to 100 service technicians. Being a part of Way Companies is like being a part of a family.
We are currently seeking a Dispatcher to join the Support Services Team.
This position would require 40 hours per week and pay $19-$30 per hour.
PRIMARY FUNCTION:
Serves as the main point of contact for all service customers. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources, and customer needs. Ensures all service requests are well documented, coordinated, prioritized, and organized.
RESPONSIBILITIES / ACCOUNTABILITIES:
- Answering phones, client or technician requests.
- Provides logistical direction and support to field labor force.
- Track requests for service. Document details in COINS & CMS.
- Communicate with customer on schedules, repairs needed, CARE and receivable issues.
- Schedule and track preventative maintenance hours and tasks.
- Support dispatchers and provide department status to management.
- Issue purchase orders as needed.
- Confidentiality
Smoke free company
QUALIFICATIONS:
- Prior scheduling / dispatch experience.
- Ability to manage multiple tasks simultaneously and meet deadlines while maintaining highest standards of accuracy and quality.
- Excellent communication skills, both written and verbal.
- Good attitude, strong work ethic and team player.
Benefits:
- Paid Training
- Insurance premiums partial paid by Company for HSA or Buy Up Health Plan
- Voluntary Dental DHMO & Indemnity Plans
- Company paid LTD, AD&D, $10,000 Life
- Voluntary Supplemental and Dependent Life Insurance
- Flexible Spending Account
- Company contributions to HRA & HSA
- Voluntary Short Term Disability, Accident, Cancer and Hospitalization
- Voluntary Legal & Identify Theft Program
- Company provided Uniforms
- Referral Bonus Program
- 401K
- Education Assistance Program
- Vacations
- Holidays
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Salary : $19 - $30